Front Office Supervisor

Belmond; Cedeira; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Belmond, a leading luxury hotel brand, seeks a Front Office Supervisor for its Romazzino hotel in Costa Smeralda for the 2025 season. The successful candidate will provide exceptional service, supervise the front office team, and ensure guest satisfaction, all while promoting a luxurious atmosphere.

Servicios

Seasonal Labour contract

Learning & development activities

All meals provided

Uniform dry cleaning

Team social events

Accommodation provided for non-residents

Career opportunities within Belmond

Formación

• At least 2 years of experience in a similar role within a luxury environment.
• Fluent in English and Italian; third language preferred.

Responsabilidades

• Fulfill Front Office operations according to company standards.
• Responsible for cash accounting and guest communications.
• Supervise team members and maintain high service standards.

Conocimientos

Communication

Emotional intelligence

Collaboration

Adaptability

Descripción del empleo

Description

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.

Romazzino, a Belmond Hotel in stunning Costa Smeralda, is looking for a talented Front Office Supervisor to join our team for the 2025 season.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity, and community.

He/she is passionate about service and eager to grow professionally.

He/She works closely with our guests on property to discover their preferences and how they want to feel, creating tailored recommendations.

Reports to the Front Office Manager.

Main Duties & Responsibilities

• Fulfill Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times;
• Responsible for cash accounting (guest bill payments);
• Communicate relevant guest and group activity to internal teams;
• Anticipate guests’ needs and handle complaints;
• Supervise team members.

Requirements

• High standards of service;
• Fluent in English and Italian; third language preferred;
• At least 2 years of experience in a similar role within a luxury environment;
• Effective communication skills;
• Emotional intelligence;
• Collaboration skills;
• Drive for results;
• Adaptability;
• Global perspective.

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);
• Learning & development activities;
• All meals provided;
• Uniform dry cleaning;
• Team social events;
• Accommodation provided for non-residents;
• Career opportunities within Belmond.