Front Office Manager - Anantara Villa Padierna Palace Resort

Hosco; Marbella, Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa líder en hospitalidad busca un Gerente de Recepción apasionado por brindar un servicio excepcional. En este emocionante rol, serás responsable de gestionar las funciones de recepción y garantizar la satisfacción de los huéspedes. Tendrás la oportunidad de liderar un equipo diverso y contribuir al éxito financiero del departamento. Ofrecemos un entorno dinámico donde podrás desarrollar tu carrera y disfrutar de beneficios exclusivos, todo mientras trabajas con personas de diversas nacionalidades. Si tienes experiencia en el sector hotelero y una actitud positiva, esta es la oportunidad perfecta para ti.

Servicios

Oportunidades de desarrollo profesional

Iniciativas de bienestar

Programas de formación

Reconocimiento a los miembros del equipo

Descuentos en hoteles

Formación

• Experiencia en gestión de equipos y atención al cliente en el sector hotelero.
• Habilidades excepcionales de comunicación y resolución de problemas.

Responsabilidades

• Gestionar funciones de recepción y supervisar al personal diariamente.
• Proporcionar una experiencia excepcional de bienvenida a los huéspedes.

Conocimientos

Gestión de personas

Comunicación escrita y verbal en inglés

Servicio al cliente

Resolución de quejas

Educación

Experiencia mínima de 2 años en un entorno hotelero

Descripción del empleo

About the job. What will be your mission? As Front Office Manager you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department.

What will you do?

1. Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
2. Meet guests and customers when they arrive and ensure they are settled in their rooms.
3. Maintain professional, open and honest communication to assist guests and make accurate bookings.
4. Guide & support the team in providing outstanding guest welcoming and experiences.
5. Ensure that all daily tasks are completed accurately and in a timely manner.
6. Resolve & respond to guest complaints in a timely and professional manner.
7. Maintain accurate guest accounts and assist with daily reporting.
8. Effectively manage team roster to meet budgets.
9. Support Hotel Manager with recruitment.

What are we looking for?

1. Minimum 2 years of experience at a supervisor level within a Hotel environment.
2. Exceptional people management skills, with the ability to lead and motivate a diverse team.
3. Excellent written and verbal communication skills in English.
4. Exceptional customer service skills and an unwavering positive attitude.
5. Understanding of Trust accounting.
6. A passion for delivering exceptional, pro-active customer service.
7. Availability to work a variety of shifts, including weekends and public holidays if required.

Why choose us?

1. At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences.
2. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
3. Worldwide experience – diversity of 150 different nationalities.
4. Career development opportunities full of national and international challenges.
5. Wide range of training programmes to enhance your skills.
6. Wellbeing initiatives, including flexible working conditions.
7. Team member recognition programmes, including Memorable Dates.
8. Ability to make a difference through our sustainability programme and volunteering initiatives.
9. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Department: Reception

The company. Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.

Experiencia: Se requiere
Idiomas: Inglés – Avanzado
Jornada: Completa
Inicio: Incorporación inmediata

Sobre Hosco:
Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.