Front Office Manager

Sani / Ikos Group; Estepona; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Front Office Manager to create exceptional hospitality experiences. This role involves ensuring smooth operations at the Front Office, enhancing guest satisfaction, and leading a dedicated team. Join a forward-thinking organization that values personal and professional growth, offering numerous opportunities for development in a supportive environment. With competitive remuneration and a commitment to excellence, this position is perfect for those passionate about hospitality and guest relations.

Servicios

Competitive remuneration package

Accommodation & daily transportation

Full board meals

Departmental training

Formación

• Previous experience in a similar role in a luxury hotel.
• Strong managerial and problem-solving skills.

Responsabilidades

• Design tailored hospitality experiences for guests.
• Monitor guest feedback and improve the guest experience.

Conocimientos

Front Office Management

Customer Service

Interpersonal Skills

Problem-Solving

Fluency in English

Fluency in a second language (Russian, German, French)

Educación

Degree in Hospitality Management

Degree in Tourism

Herramientas

Opera

Fidelio

Descripción del empleo

Who do you want to become?

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach Resort.

Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

Your main purpose

Mission: As a Front Office Manager, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service.

Management: Ensure that all services of the Front Office Desk are carried out in a smooth and exceptional manner. Monitor guest feedback and reviews, taking proactive measures to address any issues and continuously improve the guest experience. Maintain effective communication with all related departments.

Supervision: Identify training needs to develop and manage performance. Participate in departmental employees’ selection. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.

What will you bring?

• Previous experience as a Front Office Manager or similar role preferably in a 5* luxury hotel.
• Degree in Hospitality Management / Tourism.
• Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
• Fluency in English.
• Fluency in a second language (Russian, German, French).
• Strong communicative, interpersonal, managerial & problem-solving skills.

What to expect from us

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.