Front Office Director (Luxury Hotel)

JR Spain; España; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Front Office Director to lead their guest services team. This role is pivotal in ensuring exceptional customer experiences and maximizing financial performance. The ideal candidate will have a strong background in guest services, with proven leadership skills and the ability to adapt in a dynamic environment. You will be responsible for fostering a positive atmosphere, guiding your team to exceed guest expectations, and driving operational excellence. If you are passionate about hospitality and ready to make a significant impact, this is the opportunity for you.

Formación

• 4 years experience in guest services or related area.
• Experience as Front Office Manager or Assistant Front Office Manager.

Responsabilidades

• Lead and supervise the Guest Services Team to enhance guest satisfaction.
• Manage day-to-day operations while achieving performance and budget goals.

Conocimientos

Guest Services

Leadership

Communication

Problem Solving

Fluency in English

Educación

High School Diploma or GED

Descripción del empleo

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Job Reference:

731921014457788006432460

Job Views:

7

Posted:

31.03.2025

Expiry Date:

15.05.2025

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Job Description:

As a department head, the Front Office Director strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Also, he/she is responsible for ensuring a warm welcoming and seamless departure experience for all guests in addiction to communicating guest information throughout the hotel.

Candidate Profile (M/F/D):

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
• Experience as a Front Office Manager or 2 years of experience as Assistant Front Office Manager.
• Able to work in a changing environment.
• Fluent in English written and spoken (another language is a plus).

Core Work Activities:

1.Leading Guest Services Team:

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence

2.Maintaining Guest Services and Front Desk Goals:

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

3.Ensuring Exceptional Customer Service:

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

4.Additional Responsibilities:

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.