Front Office Agent Kimpton Los Monteros

IHG Hotels & Resorts; Marbella; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

Kimpton Los Monteros Marbella seeks a Front Desk Agent to provide a warm welcome and exceptional service to guests. This role requires excellent communication skills, fluency in Spanish and English, and the ability to problem-solve effectively. In addition to competitive pay and benefits, the position offers a unique opportunity to be part of an inclusive and creative hotel culture.

Servicios

Competitive salary

Benefits

Uniform

Room discounts

Top-tier training

Formación

• Fluency in Spanish and English; additional languages are a plus.
• Excellent communication skills to address guest concerns.
• Problem-solving abilities to turn issues into positive experiences.

Responsabilidades

• Providing a warm welcome to guests, creating memorable first impressions.
• Handling guest bookings, payments, check-in, and check-out processes efficiently.
• Anticipating guest needs and offering tailored recommendations.

Conocimientos

Excellent communication skills

Problem-solving abilities

Fluency in Spanish

Fluency in English

Tech-savviness

Descripción del empleo

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, celebrating the golden years of Marbella in the 70s. It offers 195 rooms and suites, various gastronomic spaces, a swimming pool, spa, sports areas, and stunning coastal views.

This hotel embodies the ultimate expression of iconic luxury, combining the warmth and connection of the Kimpton brand in Marbella's premier area.

At Kimpton, you can:

• Be yourself: Bring your authentic self, your experiences, personality, qualities, and creativity to personalize our guests' stay.
• Lead Yourself: Take initiative, do the right thing, surprise our guests and colleagues, and embrace growth and continuous improvement.
• Make it count: Create personalized experiences (Kimpton Moment) that enrich the lives of our guests and yourself, making your work meaningful.

Working at Kimpton is unique. We value innovation, creativity, passion, and personality, encouraging everyone to be and feel who they truly are.

We are seeking a Front Desk Agent to ensure seamless transactions, provide exceptional local insights, and anticipate guest needs to make them feel at home.

A little taste of your day-to-day:

• Providing a warm welcome to guests, creating memorable first impressions.
• Recognizing IHG Rewards Club members and returning guests in person or by phone.
• Handling guest bookings, payments, check-in, and check-out processes efficiently.
• Anticipating guest needs and offering tailored recommendations.
• Assisting guests with billing issues, restaurant suggestions, and other inquiries.

What we need from you:

• Excellent communication skills to address guest concerns and compliments.
• Problem-solving abilities to turn issues into positive experiences.
• Fluency in Spanish and English; additional languages are a plus.
• Literacy and tech-savviness, including reading, writing, basic math, and computer skills.

What you can expect from us:

We provide everything needed to succeed, including a competitive salary, benefits, uniform, room discounts, and top-tier training. We foster an inclusive culture that celebrates diversity and encourages colleagues to bring their whole selves to work.

We are committed to supporting wellbeing through our myWellbeing framework, promoting health, lifestyle, and workplace balance.

Join us and become part of our global family. If you believe you're a great fit even if you don't meet every requirement, we encourage you to apply and start your journey with us today.