Front Office Agent - (Barcelona)

SLS Barcelona; Barcelona; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Join a dynamic team at a pre-opening luxury hotel in Barcelona as a Front Office Agent. This role offers a unique opportunity to provide exceptional service while ensuring guest satisfaction in a fast-paced environment. You will be a key player in creating memorable experiences for guests, handling their needs with warmth and professionalism. The position promises personal and professional growth within an innovative and international group dedicated to hospitality excellence. If you are passionate about making a positive impact and thrive in a collaborative team, this role is perfect for you.

Servicios

Personal and professional development opportunities

Discounts across Ennismore brands

Creative and rewarding work environment

Formación

• Minimum of 2 years of Front Office experience, preferably in an upscale hotel.
• Excellent verbal and written communication skills in Spanish and English.

Responsabilidades

• Handle guest arrival and departure processes ensuring accuracy in all systems.
• Assist guests with inquiries and complaints promptly and professionally.

Conocimientos

Front Office Experience

Customer Service

Multitasking

Communication Skills

Problem Solving

Descripción del empleo

What you'll do
We are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible for providing a naturally friendly, helpful, and responsive level of service to all our guests, ensuring a high level of guest satisfaction.

1. Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
2. Greet and assist guests in a warm, courteous, and professional manner.
3. Handle cash and credit transactions, ensuring the accuracy of guest billing.
4. Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
5. Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
6. Stay informed about scheduled events and activities, and maintain a deep understanding of the local area to provide guests with relevant information about attractions, restaurants, and services.
7. Anticipate guest needs by recording and acting on their preferences, and handle messages, requests, questions, and concerns.
8. Ensure all guests are quoted the correct rate as per the selling strategy and website.
9. Answer all telephone calls promptly and efficiently.
10. Report any issues to the appropriate department and follow up to ensure completion.
11. Maintain cleanliness, tidiness, and a presentable appearance of the reception and public areas at all times.

Requisitos : What we are looking for...

1. Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
2. Previous experience with hotel pre-opening is a significant advantage.
3. An understanding and appreciation of the SLS brand values.
4. Ability to multitask and work efficiently in a fast-paced environment.
5. Proactive, positive, energetic, dynamic, empathetic, a team player, with high attention to detail and a passion for hospitality.
6. Excellent verbal and written communication skills in Spanish and English.
7. You make people feel good — your team, guests, and colleagues alike — and you make a positive impact.
8. You learn quickly and adapt to SLS's unique culture.
9. You are humble and open to new ideas, leaving ego aside to get things done.
10. You are willing to do things differently and try new approaches.
11. You want to be part of a team that works hard, supports each other, and enjoys the journey.

What's in it for you...

1. The opportunity to join an innovative, fast-growing, international group committed to building a global brand.
2. The chance to challenge norms and work in a creative and rewarding environment.
3. Becoming part of a passionate team dedicated to creating exceptional hospitality experiences and exploring new locations.
4. Plenty of opportunities for personal and professional development.
5. Excellent discounts across the Ennismore family of brands.