Front Office Agent

Accor Hotels; España; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Ein innovatives Unternehmen sucht einen Front Office Agent, der als erster Ansprechpartner für Gäste fungiert. In dieser spannenden Rolle sind Sie verantwortlich für die Verwaltung von Reservierungen, die Begrüßung der Gäste und die Gewährleistung eines nahtlosen Aufenthalts. Sie werden die exquisite Ausstattung und Dienstleistungen des Hotels vorstellen, Gästeanfragen mit Anmut bearbeiten und sicherstellen, dass die hohen Standards des Hotels eingehalten werden. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten geschätzt werden und Sie zur Verbesserung des Gästeerlebnisses beitragen können.

Servicios

Wettbewerbsfähiges Gehalt und Leistungen

Rabattierte Hotelzimmer

Lernprogramme zur Förderung von Wachstum und Entwicklung

Entwicklungsmöglichkeiten innerhalb des Unternehmens

Formación

• Starke Kommunikationsfähigkeiten, sowohl verbal als auch schriftlich.
• Hochorganisiert und in der Lage, unter Druck zu arbeiten.
• Fähigkeit, vertrauliche Informationen zu bewahren.

Responsabilidades

• Begrüßen und willkommen heißen der Gäste mit Professionalität.
• Verwalten von Reservierungen und Sicherstellen eines reibungslosen Check-ins.
• Bearbeiten von Gästeanfragen und Beschwerden zeitnah.

Conocimientos

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Organisationsfähigkeiten

Multitasking

Teamarbeit

Kreativität

Technikaffinität

Educación

Post-sekundäre Ausbildung im Gastgewerbe

Herramientas

Microsoft Windows Anwendungen

Opera PMS

Descripción del empleo

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, itfeaturesa luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

As a Front Office Agent at Fairmont La Hacienda, you will be the distinguished first point of contact for our valued guests. Your responsibilities include managing reservations, warmly welcoming guests, and ensuring a seamless experience from the time they check-in until they check-out. You will provide detailed information about our exquisite amenities and services, handle guest inquiries with grace, and address any concerns promptly. Your role is crucial in maintaining the hotel's impeccable standards and enhancing our guests' overall experience, ensuring they feel pampered and valued throughout their stay.

Responsibilities :

• Greet and welcome guests with warmth and professionalism using the Guest’s name whenever possible.
• Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner.
• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
• Manage reservations, ensuring accurate check-in and check-out procedures.
• Provide detailed information about hotel amenities and services.
• Handle guest inquiries and resolve any issues promptly.
• Promote and upsell hotel services, packages, and loyalty programs.
• Maintains a perpetual presence on the Reception Desk throughout the hours of the shift.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain the reception area, ensuring it is clean and organized.
• Handle billing and payment processes accurately.
• Assist with special requests and arrangements for guests.
• Ensure guest privacy and confidentiality at all times.
• Conduct regular training and meetings with the reception team.
• Monitor and manage office supplies and equipment.
• Address any maintenance or repair needs promptly.
• Maintain a positive and professional demeanor at all times.
• Ensure compliance with hotel policies and procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions :

• Strong communication skills, both verbal and written.
• Strong analytical skills and attention to detail.
• Presents a professional and polished appearance.
• Effectively deal with guests and other team members.
• Possessing the trait of being organized and capable of multi-tasking.
• Ability to complete work within given deadlines.
• Maintain confidentiality of proprietary information and protect company assets.
• Post-secondary education in Hospitality or equivalent is a plus.
• Strong team player.
• Highly organized, results-oriented, and able to work well under pressure.
• Creative and Driven : Possess a creative mindset with a desire to learn and grow.
• Tech-Savvy : Proficient in Microsoft Windows applications and Opera PMS.

Additional Information

What is in it for you :

• Competitive Salary and Benefits
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!