Front Office Agent

Belmond; Cedeira; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading luxury hotel brand in Costa Smeralda seeks a Front Office Agent for the 2025 season. The role involves managing Front Office operations, ensuring excellent guest experiences, and fostering a collaborative environment. Candidates should have experience in luxury settings, be fluent in English and Italian, and possess strong communication skills. This position offers seasonal labor contract and various benefits, including accommodation for non-residents.

Servicios

Seasonal Labour contract according to C.C.N.L. Settore Turismo

Learning & development activities

All meals provided

Uniform dry cleaning

Team social events

Accommodation provided for non-residents

Career opportunities within the brand

Formación

• Professional experience in a similar role within a luxury environment.
• Fluency in English and Italian; third language preferred.

Responsabilidades

• Fulfill Front Office operations according to policies and procedures.
• Responsible for cash accounting (guest bill payments).
• Anticipate guest needs and handle complaints.
• Generate daily and monthly reports.

Conocimientos

Effective communication skills

Emotional intelligence

Ability to collaborate

Drive for results

Adaptability

Global perspective

Fluency in English

Fluency in Italian

Descripción del empleo

Description

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.

Romazzino, a Belmond Hotel in stunning Costa Smeralda, is looking for a talented Front Office Agent to join our team for the 2025 season.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity, and community.

He/she is passionate about service and eager to grow professionally.

He/She works closely with our guests during their stay to discover their preferences and create tailored recommendations.

Reports to the Front Office Manager.

Main Duties & Responsibilities

• Fulfill Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times;
• Responsible for cash accounting (guest bill payments);
• Communicate all relevant guest and group activities to proper internal parties;
• Anticipate guest needs and handle complaints;
• Ensure all relevant communications are processed correctly;
• Ensure all guest details are accurately collected;
• Run End of Day process and complete all relevant accounting checks;
• Generate daily and monthly reports.

Requirements

• Effective communication skills;
• Emotional intelligence;
• Ability to collaborate;
• Drive for results;
• Adaptability;
• Global perspective;
• Fluency in English and Italian; third language preferred;
• Professional experience in a similar role within a luxury environment.

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);
• Learning & development activities;
• All meals provided;
• Uniform dry cleaning;
• Team social events;
• Accommodation provided for non-residents;
• Career opportunities within Belmond.