Front of House Crew

Generator Hostels ltd.; Barcelona; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Birthday holiday

Employee Bounty Program

Gym membership contribution

2 free nights accommodation

Staff room rates

International career opportunities

Online learning tools

Job summary

Generator Barcelona is seeking a Front of House Crew member to ensure the front desk runs smoothly and to wow customers with a personal touch in a fast-paced hostel environment. You will know the guests, deliver outstanding service, and be part of a team that embodies the Generator brand in Gracia, with opportunities to engage Barcelona’s cafés, bars, art, and music.

The role involves cash handling, adhering to safety and food hygiene policies, and ensuring the shift closes accurately;

Qualifications

• Experience in a front office hospitality environment.
• Experience with a Property Management System.
• Flexibility with shifts (morning/evening).

Responsibilities

• Take ownership of the guest journey to wow customers.
• Know your guests and love independent travel.
• Deliver outstanding customer service.
• Monitor social spaces, lighting, sound, temperature to reflect Generator brand.
• Be aware of local cafés, bars, art, music in Barcelona.
• Handle cash on duty and follow Close of Shift procedures.
• Comply with safety and food hygiene policies.

Skills

Front office experience

Customer service

Cash handling

Team player

Tools

Property Management System

Job description

FRONT OF HOUSE CREW – BARCELONA

At Generator hostels we are obsessed in delivering outstanding service through a personal touch. As a Front of House Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded.

WHO ARE WE

Generator is on a journey. Appropriate, given that we’re a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Of House Crew for Generator Barcelona.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you – that’s what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city’s heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT GENERATOR BARCELONA

You’ll find Generator Barcelona, hotel and hostel, in the buzzing district of Gracia. The hostel’s just a short walk from Gaudi’s iconic Casa Batllo apartments. The interiors showcase a mix of styles and include an oversized wooden birdcage, a winding staircase and a mezzanine chill-out lounge.

Feast on local delicacies in our bar and lounge, which is decked out in ornate Hungarian concrete floor tiles and earthy raw metals and woods, and if you’re looking for a little more luxury, Generator Barcelona also offers terrace rooms and a penthouse apartment in the hotel with mind-blowing panoramic views of one of Europe’s best-looking cities. So much more than just a hostel!

NUTS AND BOLTS OF THE JOB

• Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
• Know your guests and have a passion for independent travel and the road less travelled
• Demonstrate a passion for delivering outstanding customer service
• Be part of a great team within your department that get Generator and want to be themselves
• Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
• Know your city, its cafés, bars and restaurants, its art, its music
• Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
• Be Responsible for all cash handling whilst you are on duty
• Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• Always love our guests
• Passionate for the hospitality and the youth travel market
• Be the life the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super-fast pace
• Understand this is a business, be passionate about maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE

• Experienced within a front office hospitality environment
• Experienced working with a Property Management System
• Flexible with regards to shifts available per week (mixture of morning and evening shifts

OUR GLOBAL EMPLOYEE BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Compensation: To be discussed