Receptionist

Silversea; Comunidad de Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Silversea in Madrid invites an experienced Front Desk professional to join our luxury guest services team aboard our premium cruise operations. You will greet guests, handle check-ins, and coordinate with other departments to deliver outstanding service.

The ideal candidate has 2+ years in guest-facing roles at international five-star or luxury establishments, basic accounting knowledge, strong administrative skills, and unwavering integrity.

Formación

• 2+ years experience in guest-facing/Guest Services/Front Desk at international luxury establishment.
• Basic accounting knowledge.
• Strong administrative abilities.
• Moral integrity is required.
• Excellent fluent English; additional languages (Spanish, Portuguese, German, French) highly desirable.

Responsabilidades

• Provide exceptional guest services at the reception desk.
• Assist with and coordinate guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.
• Ensure that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions.
• Maintain a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship.
• Assist guests with financial transactions (cash payments, traveler’s checks; foreign currency exchange, credit cards and cash advances) balancing all cash handling with the Financial Officer at the end of the cruise.
• Positive and efficient management of the daily duties at the Reception Desk, to include but not limited to: RSVP of invitations, Mailing service, DVD/CD rental, Preparation of newspaper list and newspaper deliveries, Restaurant reservations, Wake up calls.
• Adheres to Standard Operating Procedures set forth by the Company, and is accountable for such practices.

Conocimientos

Guest services

Front desk

Administration

Moral integrity

English fluency

Spanish

Portuguese

German

French

Descripción del empleo

• Preferably 2 years experience in guest-facing/Guest Services/Front Desk at an International 5 star/Luxury establishment.
• Basic accounting knowledge
• Must be a strong administrator
• Moral integrity is required
• Excellent fluent English (verbal and written). Advanced language skills in one of Spanish, Portuguese, German, French are highly desirable.
• Ability to be adaptable to change, quick thinking, able to make decisions under pressure whilst maintaining attention to detail. Well organized, self managed and motivated. Handle multiple demands, remain calm and effective under pressure and resolve issues quickly.

Responsibilities:

• Responsible to provide exceptional guest services at the reception desk.
• Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.
• Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions.
• Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship.
• Assists guests with financial transactions (cash payments, traveler’s checks; foreign currency exchange, credit cards and cash advances) balancing all cash handling with the Financial Officer at the end of the cruise.
• Positive and efficient management of the daily duties at the Reception Desk, to include but not limited to: RSVP of invitations, Mailing service, DVD/CD rental, Preparation of newspaper list and newspaper deliveries, Restaurant reservations, Wake up calls.
• Adheres to Standard Operating Procedures set forth by the Company, and is accountable for such practices.