Front Desk/ Reception Trainee (Internship)

Hyatt Hotels Corporation; Barcelona; On-site; EUR 5,000 - 5,600; Full time

Benefits offered by this job

€450 net / month (30h/wk)

€500 net / month (40h/wk)

Headspace subscription

1 vacation day per month

Mentorship & training

Uniform provided & laundry

Job summary

Grand Hyatt Barcelona, part of Hyatt Hotels, seeks a Front Desk Trainee to join the Front Office team in Barcelona. This internship is ideal for hospitality students eager to gain hands-on experience in a luxury hotel.

You will welcome guests, assist with check-in/check-out, handle calls, and provide local information while learning Hyatt brand standards in a dynamic international environment.

Qualifications

• We are looking for Front Desk Trainee to join our Front Office team for hands-on hospitality experience.
• Currently studying Hospitality Management, Tourism, Hotel Management, or a related field; internship eligibility in Spain.
• You can sign an internship agreement with your university and have legal authorization to work in Spain or be enrolled in an EU university.

Responsibilities

• Welcome guests with a warm, professional arrival experience.
• Assist with check-in/check-out following Hyatt service standards.
• Handle internal and external calls professionally and efficiently.
• Respond to guest inquiries and needs with a service-oriented approach.
• Provide information about hotel facilities and local attractions.
• Collaborate with Housekeeping, Reservations, Guest Services, and other departments for a seamless stay.
• Learn Front Office procedures and Hyatt brand standards.
• Support resolution of guest concerns with proactive follow-up.
• Contribute to creating memorable experiences exceeding guest expectations.
• Represent Hyatt with warmth and genuine care.

Skills

Guest service

Multicultural communication

Teamwork

Organization

Attention to detail

Communication skills

Proactive

Eagerness to learn

Education

Hospitality studies

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Front Desk/ Reception Trainee (Internship)

Grand Hyatt Grand Hyatt Barcelona ES - Barcelona

Intern

Hourly/Entry Level Employee

Full-time

Local

Summary

Would you like to be the first smile that welcomes guests to unforgettable experiences in a luxury hotel?

Step into the exciting world of Front Office at Grand Hyatt Barcelona, a 5-star luxury hotel where exceptional service, attention to detail, and genuine care create memorable stays for guests from around the world.

We are looking for a Front Desk Trainee to join our Front Office team. This internship opportunity is ideal for students who are passionate about hospitality, guest service, and hotel operations, and who are eager to gain hands‑on experience in an international and dynamic environment.

As part of our team, you will be one of the main points of contact for our guests, helping to create exceptional experiences from arrival to departure while learning first‑hand how one of the most important hotel departments operates.

At Hyatt, our purpose is \"to care for people so they can be their best.\"

What You’ll Do

As a Front Desk Trainee, you will have the opportunity to:

• Welcome guests and provide a warm, professional, and personalized arrival experience.


• Assist with check‑in and check‑out procedures following Hyatt service standards.


• Handle internal and external telephone calls in a professional and efficient manner.


• Respond to guest inquiries, requests, and needs with a service‑oriented approach.


• Provide information about hotel facilities, services, and guest experiences.


• Stay informed about local attractions, events, and activities to assist guests throughout their stay.


• Collaborate closely with Housekeeping, Reservations, Guest Services, Events, and other departments to ensure a seamless guest experience.


• Learn and apply Front Office operational procedures and Hyatt brand standards.


• Support the resolution of guest concerns and follow up on requests proactively.


• Contribute to creating memorable experiences that exceed guest expectations.


• Maintain effective communication within the team to ensure smooth daily operations.


• Represent the Grand Hyatt brand with professionalism, warmth, and a genuine commitment to guest satisfaction.

Who You Are

We’d love to hear from you if:

• You are currently studying Hospitality Management, Tourism, Hotel Management, or a related field.


• You are passionate about guest service and building a career in the hospitality industry.


• You have advanced English language skills; Spanish is highly valued.


• You enjoy interacting with people from different cultures and backgrounds.


• You are organized, proactive, and attentive to detail.


• You possess excellent communication and interpersonal skills.


• You enjoy working as part of a team in a fast-paced environment.


• You are eager to learn and develop professionally.


• You are available for a 5- or 6-month internship in Barcelona.


• You are able to sign an internship agreement with your university or educational institution.


• You have legal authorization to work in Spain or are enrolled in a university eligible for internships within the European Union.

What We Offer

• €450 net per month for 30-hour-per-week internships and €500 net per month for 40-hour-per-week internships.


• A personalized training plan and access to Hyatt's global learning platform.


• Complimentary Headspace subscription for wellbeing and mindfulness.


• 1 vacation day per month of internship included in your agreement.


• Real mentorship, structured learning, and direct exposure to luxury hotel operations.


• Uniform provided by the hotel and complimentary laundry service for uniforms.

Start your professional journey in a hotel that values excellence, continuous learning, genuine care for people, and the highest standards of hospitality.

Care Connects Us: Do Our Values Resonate with You?

At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our daily actions and inspire the way we work together.

Joining Hyatt means becoming part of a diverse global family where you are encouraged to grow, innovate, and be authentically yourself.

What You’ll Love About Working with Us

• Special Hyatt room rates for you, your family, and your friends from day one.


• Discounts at the hotel's restaurants and bars.


• Employee cafeteria with healthy and varied meals every day.


• Complimentary access to a wellbeing and mental health platform.


• Continuous learning, professional development, and international career opportunities across Hyatt's global network.


• Employee engagement, training, and wellbeing activities throughout the year.


• Complimentary Hyatt hotel nights upon meeting program eligibility requirements.

Be Part of Something GRAND

Hyatt operates more than 1,150 hotels across over 70 countries and is recognized worldwide as a Great Place to Work. Our teams represent a vibrant mosaic of cultures, experiences, and perspectives.

Join Grand Hyatt Barcelona and help create exceptional guest experiences from the very first moment of their stay through extraordinary service, teamwork, and genuine care for people.

Our family is always growing. Want to be in the know?