Front Desk & Customer Care (f / m / x)

Chez Nestor; Madrid; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector residencial busca un Coordinador de Instalaciones para unirse a su equipo en Madrid. En este emocionante rol, serás responsable de garantizar una experiencia excepcional para los huéspedes, supervisando el proceso de check-in y check-out, gestionando reservas y resolviendo consultas. Se valorará tu experiencia en atención al cliente y tu actitud proactiva. Ofrecemos un contrato permanente, un salario competitivo y beneficios como vales de comida. Únete a un equipo diverso y dinámico que está revolucionando el mercado residencial en Europa.

Servicios

Contrato permanente

Vales de comida de 8 EUR por día trabajado

Dispositivos de empresa (teléfono y portátil)

Formación

• Experiencia en ventas y atención al cliente en el sector hotelero.
• Actitud proactiva y enfoque orientado al cliente.

Responsabilidades

• Supervisar el proceso de check-in y check-out para una experiencia fluida.
• Actuar como punto de contacto principal para resolver consultas y problemas.
• Coordinar con equipos de limpieza y mantenimiento para asegurar propiedades en perfectas condiciones.

Conocimientos

Experiencia en ventas

Atención al cliente

Gestión de alojamiento hotelero

Actitud proactiva

Dominio del español

Dominio del inglés

Herramientas

Plataformas de alquiler a corto plazo (Airbnb, Booking, Vrbo)

Descripción del empleo

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Front Desk & Customer Care (f/m/x), Madrid

Location:

Madrid, Spain

Job Category:

Property

EU work permit required:

Yes

Job Reference:

8l5wmnnm

Job Views:

2

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Our Group

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily, and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria).

Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a business unit focused on real estate investments.

Role & Team - Facility Coordinator.

Key Responsibilities

1. Supervise the check-in and check-out process, ensuring a seamless experience for guests.
2. Act as the primary point of contact to resolve inquiries, issues, and special requests.
3. Maintain a high level of hospitality and customer service, ensuring guest satisfaction.
4. Handle guest complaints quickly and efficiently.
5. Coordinate with cleaning and maintenance teams to ensure properties are in perfect condition before each arrival.
6. Manage bookings, payments, and cancellations on short-term rental platforms (Airbnb, Booking, Vrbo, etc.).
7. Control inventory of supplies and amenities in each property.
8. Assist in implementing strategies to improve occupancy and profitability.
9. Review and respond to guest reviews to enhance online reputation.

Required Skills

1. Experience in sales, customer service, and hotel accommodation management.
2. Proactive attitude and customer-oriented approach.
3. Advanced level of Spanish and English (other languages are a plus).

What we offer

1. Permanent contract with a competitive salary.
2. Meal vouchers of 8 EUR per worked day.
3. It is required to work two weekends per month.
4. Company devices (phone and laptop).

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity, and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
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