Front Desk Agent Kimpton Los Monteros

IHG Hotels & Resorts; Marbella; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Marbella seeks a Guest Experience Manager to create memorable experiences for guests. Responsibilities include managing bookings, welcoming guests, and assisting with their needs. The ideal candidate is fluent in Spanish and English and has strong communication and problem-solving skills. Competitive salary and benefits are offered.

Servicios

Competitive salary

Room discounts

Comprehensive training programs

Full uniform provided

Formación

• Easy to talk to with guests, addressing concerns and compliments.
• Ability to turn issues into opportunities for great memories.
• Good grasp of reading, writing, basic maths and computer skills.

Responsabilidades

• Create memorable guest experiences with warm welcomes.
• Manage guest bookings and payments efficiently.
• Anticipate guests' needs and provide tailored recommendations.
• Assist guests with billing issues and restaurant recommendations.

Conocimientos

Communication skills

Problem-solving skills

Fluency in Spanish

Fluency in English

Tech-savviness

Descripción del empleo

Overview

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella.

What you’ll do

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from billing issues to restaurant recommendations

What we need from you

• Communication skills – guests will come to you with concerns as well as compliments, so you’ll be easy to talk to
• Problem-solving skills to turn issues into opportunities so every guest leaves with great memories
• Fluency in Spanish and English; extra language skills are a plus but not essential
• Literate and tech-savvy – good grasp of reading, writing, basic maths and computer skills

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.