French Telesales Agent remote

Recruit4Work; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An international organization is seeking a Customer Support Agent fluent in French to assist customers with insurance services. The role involves handling inbound calls and guiding consumers through product registrations and insurance options. Candidates should have at least 1 year of sales experience, be customer-oriented, and demonstrate excellent communication skills. This position offers competitive salary, meal vouchers, and a dynamic work environment with hybrid or remote options.

Servicios

Competitive salary with high sales commissions

Meal vouchers (Tickets Restaurant)

Company-sponsored Life Insurance

Opportunity to take English or Spanish language classes

Formación

• Minimum 1 year of (tele)sales experience with strong negotiation skills.
• Team player with a proactive attitude and a passion for delivering great customer service.
• Comfortable using CRM systems.

Responsabilidades

• Handle inbound calls in French, assisting customers with insurance-related services.
• Explain the legal warranty terms and guide customers through the insurance process.
• Follow compliance guidelines and company policies.

Conocimientos

Fluent in French

Good command of English and Spanish (B1 level)

Sales techniques

Negotiation skills

Customer-oriented

Microsoft Office tools

Descripción del empleo

Become part of an international organization that has been supporting over 16 million people worldwide for more than a century! Do you have sales experience and want to contribute to a team that helps people across the globe? If so, we are looking for you!

You will be a key member of an Elite Team that implements best practices and tests new products and materials to enhance customer experience.

Overview

Your responsibilities include supporting customers in French for insurance-related services and assisting with product registrations and insurance options.

Your Responsibilities

• Handle inbound calls in French, assisting customers with insurance-related services.
• Answer calls from consumers who have recently purchased an appliance and wish to register it.
• Collect and confirm all necessary details to complete the product registration.
• Explain the legal warranty terms, introduce consumer insurance, and offer additional coverage options.
• Apply effective sales techniques, address objections professionally, and guide customers through the insurance process.
• Maintain excellent customer service standards, adapt to changes, and work towards set targets.
• Provide valuable feedback on process improvements and best practices.
• Ensure accurate data entry for client registrations and insurance offerings.
• Follow compliance guidelines and company policies.

Your profile

• Fluent in French, with a good command of English and Spanish (B1 level).
• Customer-oriented with a friendly and professional approach.
• Minimum 1 year of (tele)sales experience with strong negotiation skills.
• Dynamic, detail-oriented, diplomatic, and an excellent communicator.
• Team player with a proactive attitude and a passion for delivering great customer service.
• Comfortable using Microsoft Office tools and CRM systems.

Benefits

• Competitive salary with high sales commissions.
• Meal vouchers (Tickets Restaurant).
• Company-sponsored Life Insurance.
• A young, dynamic, and international work environment with modern and comfortable working conditions.
• Opportunity to take English or Spanish language classes.

Location

Hybrid or Remote position, based in Spain