French speaking Operations Manager

French Selection (FS); Barcelona; Híbrido; EUR 54.000 - 66.000; Jornada completa

Descripción de la vacante

French Selection (FS) is seeking an Operations Manager in Barcelona for a hybrid role. The ideal candidate will manage the operations and maintenance of international systems, ensuring compliance and reliability. Key qualifications include fluency in French and English, experience in the IT or SaaS sector, and a degree in a related field. The position involves maintaining strong client relationships, budget management, and strategic planning, with international travel required. The salary is up to €60,000 per annum, plus bonus.

Formación

• Fluent in French and English to high business standard (written and spoken) – Essential.
• Experience in a similar operations management role within the IT or SaaS sector – Essential.
• Strong understanding of IT Service Management Framework (ITIL).
• Previous experience in budget and P&L management.
• Excellent communication and negotiation skills.

Responsabilidades

• Manage operations and maintenance of international systems.
• Oversee maintenance of on-site equipment and back-office IT systems.
• Liaise with vendors and provide technical support.
• Build and maintain strong client relationships.
• Manage operational budgets and track spending.
• Develop and execute strategic plans for new projects.
• Drive operational efficiency initiatives.
• Record and report KPI performance.

Conocimientos

Fluent in French

Fluent in English

Strong communication skills

Experience in operations management

Negotiation skills

Educación

Degree in IT, Engineering or related field

Herramientas

IT Service Management Framework (ITIL)

Ticket management tools

Descripción del empleo

Ref: 8231BN

Company Profile

A well-established SaaS provider with global operations.

Location

Barcelona

Hybrid work 3 days a week in the office

Salary

Up to €60,000 per annum, plus bonus.

Responsibilities

• To manage operations and maintenance of the international systems and ensure they remain reliable and compliant with client contracts.
• Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance.
• Liaise with and provide technical support to vendors, external service providers and on-site technical teams.
• Build and maintain strong client relationships and manage commercial and contract-related enquiries.
• Understand contractual requirements and ensure operations remain fully compliant and meet performance targets.
• Manage operational budgets, Profit/Loss performance and track spending against forecasts.
• Develop and execute strategic plans and support frameworks for new projects.
• Drive continuous improvement and operational efficiency initiatives for existing projects.
• Record and report KPI performance and provide team or individual training where required.
• International travel required.

Candidate Profile

• Fluent in French and English to high business standard (written and spoken) – Essential.
• Experience in a similar operations management role within the IT or SaaS sector – Essential.
• Degree in IT, Engineering or related technical field preferred.
• Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools.
• Previous experience in budget and P&L management.
• Excellent communication and negotiation skills.