FRENCH Customer Service Analyst

Computacenter Services Iberia; Vilanova y Geltrú; Presencial; EUR 16.200 - 19.800; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-going training in IT

Rotation Shifts

Career path and progression

Long term opportunities

Innovative and challenging working environment

People-focused management

Free Spanish language classes

Descripción de la vacante

Computacenter Services Iberia is seeking a FRENCH Customer Service Analyst to support an exciting new account. Based in Barcelona, you will engage with clients over phone, web, and email, providing solutions to their requests.

The ideal candidate must speak fluent French and have a high level of English, along with proactive and customer-oriented traits. The position offers ongoing IT training and career progression opportunities.

Formación

• Fluency in French is mandatory for the role.
• A very high level of English is required.
• Candidates should be proactive and customer-oriented.
• Strong communication skills and ability to learn quickly are essential.

Responsabilidades

• Provide service to the client via phone, web, and email.
• Receive requests and find solutions to client issues.

Conocimientos

Fluency in French

High level of English

Customer-oriented

Proactive

Good communication

Fast learner

Descripción del empleo

COMPUTACENTER is Europe's leading independent provider of IT infrastructure services. To help our customers maximize the value of IT to their businesses, we offer services at every stage of infrastructure investment.

Computacenter employ over 10, 000 staff providing IT advice and support to such major international organisations as AVIS, SONY, BMW and BT.

Key to our international operations is our multilingual International Service Centre in Barcelona.

Computacenter is an equal opportunity employer and welcomes diversity.

If you wish to progress your existing career in IT or would like to embark upon a career in computers come to work with us.

Job Description

We are looking for FRENCH Customer Service Analysts to deliver service for an exciting new account for Computacenter.

YOUR ROLE: You will be providing service to the client via phone, web and e‑mail: receiving requests and finding the solutions to them.

Qualifications

REQUIREMENTS:

• TO SPEAK FRENCH
• To have a VERY HIGH LEVEL OF ENGLISH
• To be proactive
• To be customer oriented
• To be a good communicator and be a fast learner

Additional Information

WE OFFER:

• On-going training in IT
• Rotation Shifts
• Career path and progression
• Long term opportunities
• Innovative and challenging environment
• People focused management
• Working place based in the centre of Barcelona
• Free Spanish language classes given in company

YOU WILL LEARN

• How to fix existing problems with your computer
• How to become an advanced user and prevent future problems
• How to help and advise friends and family members on their computer related issues

Salary : 18.000€/year

Benefits: Ticket Restaurant // Private Health Insurance and a lot more.