French-Speaking Help Desk Technician (Hybrid & Onsite)

YHL; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative company is looking for a French-Speaking Help Desk Technician to join their expanding IT support team in Barcelona. This role offers a hybrid work model, allowing flexibility between remote and onsite work. The ideal candidate will assist French-speaking clients with technical support, troubleshoot various issues, and collaborate with IT colleagues. If you possess strong problem-solving skills and a passion for customer service, this is a perfect opportunity to grow your career in a dynamic environment that values teamwork and innovation.

Formación

• Strong technical skills and problem-solving abilities.
• Ability to work independently and in teams.

Responsabilidades

• Provide technical support to French-speaking clients.
• Troubleshoot hardware, software, and network issues efficiently.
• Collaborate with IT teams to resolve complex issues.

Conocimientos

Fluency in French

Problem-Solving Skills

Customer Service Skills

Proficiency in English

Educación

IT Certifications (e.g., CompTIA A+, ITIL)

Herramientas

ServiceNow

Jira

Zendesk

Office 365

G Suite

Descripción del empleo

French-Speaking Help Desk Technician (Hybrid & Onsite)

Join to apply for the French-Speaking Help Desk Technician (Hybrid & Onsite) role at YHL.

Location : Barcelona, Spain

Job Type : Full-time

Department : IT Support / Help Desk

About Us

Company Name is dedicated to delivering innovative IT solutions that empower businesses. We are expanding our team and seeking a skilled French-Speaking Help Desk Technician in Barcelona. If you have strong technical skills, problem-solving abilities, and enjoy helping others, consider joining us!

Position Overview

You will provide technical support to French-speaking clients and employees, troubleshooting hardware, software, and network issues. The role offers hybrid work flexibility, combining remote work with in-person collaboration at our Barcelona office.

Key Responsibilities

1. Provide Technical Support: Assist French-speaking users via phone, email, and remote tools.
2. Troubleshoot Issues: Diagnose and resolve technical problems efficiently.
3. Collaborate with Teams: Work with IT colleagues to resolve complex issues.
4. User Account Management: Handle setup, password resets, and permissions.
5. System Maintenance: Perform updates, upgrades, and routine checks.
6. Documentation: Record support requests and resolutions accurately.
7. Client Communication: Keep users informed and escalate issues when necessary.
8. Training: Provide basic user training on common tools and security best practices.

Requirements

• Fluency in French (written and spoken).
• Proficiency in English.
• Knowledge of hardware, Windows, MacOS, and applications.
• Strong problem-solving and customer service skills.
• Ability to work independently and in teams.

Nice-to-Haves

• IT certifications (e.g., CompTIA A+, ITIL).
• Experience with ticketing systems (ServiceNow, Jira, Zendesk).
• Knowledge of cloud services (Office 365, G Suite).
• Understanding of cybersecurity best practices.