French Speaking First Line Analyst

TN Spain; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Analista de Primera Línea que hable francés y tenga un nivel avanzado de inglés. En este emocionante rol, serás parte de un equipo que ofrece soporte técnico a usuarios de todo el mundo, resolviendo problemas de IT y mejorando la satisfacción del cliente. La posición permite trabajar de forma remota el 80% del tiempo, con oportunidades de desarrollo profesional y un ambiente internacional de apoyo. Si tienes una mentalidad orientada al cliente y disfrutas ayudar a otros, esta es la oportunidad perfecta para ti.

Servicios

Trabajo remoto 80% del tiempo

Entrenamiento completamente pagado

Seguro de salud privado

Clases de idiomas en línea gratuitas

Programa de desarrollo profesional

Formación

• Fluidez en francés y nivel avanzado de inglés son esenciales.
• Actitud positiva y habilidades de resolución de problemas son valoradas.

Responsabilidades

• Atender y apoyar consultas a través de herramientas, teléfono, chat y correo electrónico.
• Documentar y registrar llamadas en la herramienta de tickets.

Conocimientos

Francés

Inglés avanzado

Resolución de problemas

Comunicación efectiva

Trabajo en equipo

Herramientas

Herramientas de ticketing

Descripción del empleo

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French Speaking First Line Analyst, Barcelona

Client: Computacenter

Location: Barcelona, Spain

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 25.04.2025

Expiry Date: 09.06.2025

Job Description:

Location: Spain - Barcelona | Job-ID: 2448 | Contract type: Permanent contract | Business Unit: Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

We are looking for a French-speaking First Line Analyst, fluent English, to join our team at Computacenter in Spain.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your daily tasks will be:

• Answering and supporting queries via tools, phone, chat and email,
• Keeping daily contact with our users contacting us from all over the world
• Resolving IT issues of our partners to facilitate their office work
• Documentation and logging of calls on the ticketing tool
• Delegation of complex problems to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

You are the ideal candidate if:

• You are native or fluent in French, with an advanced English level
• You are interested in learning about IT
• You have a positive, can-do attitude and you like problem-solving
• You have logical thinking and enjoy helping other people to solve issues
• You have outstanding communication skills and a customer-focused mind-set
• You enjoy working in a team
• You respect the time schedule and are punctual

What do we offer you?

• Remote work 80% of the time - 4 days/month on-site
• Shifts Rotation: 7AM - 7PM, Monday to Friday
• Annual salary of 20,535.87€ gross/year
• Fully paid training
• Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months
• Career development and leadership program opportunities
• Free online language classes (GER, FRE, SPA & ENG)
• An international environment where people support and respect each other
• Fast recruitment process

Apply today or get in touch if you wish to receive more information!