French Speaking First Line Analyst

Computacenter; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

Una empresa líder en tecnología busca un Analista de Primer Nivel que hable francés y tenga un nivel avanzado de inglés. En esta emocionante posición, serás parte de un equipo global que ofrece soporte técnico a clientes de diversas partes del mundo. Tu misión será ayudar a resolver problemas de IT, mantener la satisfacción del cliente y colaborar con diferentes departamentos. Ofrecemos un entorno internacional, oportunidades de desarrollo profesional y un programa de formación completamente pagado. Si te apasiona la tecnología y disfrutas ayudar a otros, esta es la oportunidad perfecta para ti.

Servicios

Trabajo remoto 80% del tiempo

Formación completamente pagada

Seguro de salud privado

Clases de idiomas gratuitas

Desarrollo profesional

Ticket restaurante

Formación

• Fluidez en francés y nivel avanzado de inglés son imprescindibles.
• Interés en aprender sobre IT y habilidades de comunicación sobresalientes.

Responsabilidades

• Atender y resolver consultas a través de herramientas, teléfono, chat y correo electrónico.
• Documentar y registrar llamadas en la herramienta de ticketing.

Conocimientos

Comunicación efectiva

Resolución de problemas

Trabajo en equipo

Pensamiento lógico

Actitud positiva

Herramientas

Herramientas de ticketing

Teléfono

Chat

Correo electrónico

Descripción del empleo

Location : Spain - Barcelona | Job-ID : 2448 | Contract type : Permanent contract | Business Unit : Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk . We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

We are looking for a French-speaking First Line Analyst, fluent English , to join our team at Computacenter in Spain.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your daily tasks will be :

• Answering and support queries via tools, phone, chat and email,
• Keeping daily contact with our users contacting us from all over the world
• Resolving IT issues of our partners to facilitate their office work
• Documentation and logging of calls on the ticketing tool
• Delegation of complex problems to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

You are the ideal candidate if :

• You are native or fluent in French, with an advanced English level
• You are interested in learning about IT
• You have a positive, can-do attitude and you like problem-solving
• You have logical thinking and enjoy helping other people to solving issues
• You have outstanding communication skills and customer focused mind-set
• You enjoy working in a team
• You respect the time schedule and are punctual

What do we offer you?

• Remote work 80% of the time - 4 days / month on-site
• Shifts Rotation : 7AM - 7PM, Monday to Friday
• Annual salary of 20,535.87€ gross / year
• Fully paid training
• Ticket restaurant (1100€ per year) after 3 month and private health insurance with Sanitas after 6 months
• Career development and leadership program opportunities
• Free online language classes (GER, FRE, SPA & ENG)
• An international environment where people support and respect each other
• Fast recruitment process

Apply today or get in touch if you wish to receive more information!