French-Speaking Fashion Support Consultant Barcelona

CNX; Barcelona; Presencial; EUR 10.000 - 11.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Central location in Barcelona

Career development programs

Descripción de la vacante

Concentrix in Barcelona is seeking a Fashion Support Consultant (French-speaking) to join the on-site team. You will handle incoming calls from boutiques, resolve customer requests, and maintain knowledge of fashion retail applications while meeting SLA requirements.

The role emphasizes bilingual French and advanced English, with at least one year of fashion retail experience. The position offers full training, proximity to central Barcelona, and development programs for career growth.

Formación

• Proficient or bilingual level of French and advanced level of English.
• Minimum of 1 year relevant experience in fashion retail or retail.
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc).
• Customer driven, motivated to work in sales, creating sales leads.

Responsabilidades

• Take incoming customer calls from boutiques and shops and resolve users’ demands.
• Log call details onto call management systems and provide response within SLA.
• Maintain product knowledge and expertise for applications specific to customers.
• Ensure contractual SLA is maintained.

Conocimientos

French

English

Customer service

Sales techniques

IT platforms

Herramientas

Windows

MS Office

Descripción del empleo

Concentrix in Barcelona is seeking a Fashion Support Consultant (French-speaking) to join the on-site team. You will handle incoming calls from boutiques, resolve customer requests, and maintain knowledge of fashion retail applications while meeting SLA requirements.

The role emphasizes bilingual French and advanced English, with at least one year of fashion retail experience. The position offers full training, proximity to central Barcelona, and development programs for career growth.