French-speaking Customer Care Advocate

TN Spain; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a French-speaking Customer Care Advocate in Barcelona. In this dynamic role, you'll be the key point of contact for French-speaking customers, providing exceptional support and ensuring their satisfaction. You'll work in a collaborative environment with both onsite and hybrid options, allowing you to balance your work and personal life. This position offers competitive salary, comprehensive training, and opportunities for growth. If you're passionate about helping others and thrive in a fast-paced, multicultural setting, this is the perfect opportunity for you.

Servicios

Health insurance

Meal vouchers

Comprehensive training

Performance-based incentives

Opportunities for growth

Formación

• Fluency in French and good command of English required.
• Experience in customer service preferred.

Responsabilidades

• Respond to customer inquiries in French via phone, email, and chat.
• Document customer interactions accurately in the CRM system.

Conocimientos

Fluency in French

Customer service experience

Strong communication skills

Problem-solving skills

Good command of English

Herramientas

CRM systems

Descripción del empleo

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French-speaking Customer Care Advocate, Barcelona

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Client:

CBT

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Job Title: French-speaking Customer Care Advocate

Location: Barcelona, Spain
Work Type: Onsite / Hybrid
Employment Type: Full-time

About the Role:

We’re looking for a French-speaking Customer Care Advocate to join our growing team in Barcelona. In this role, you’ll be the key point of contact for our French-speaking customers, offering exceptional support, resolving their concerns, and ensuring a seamless experience. Your work will make a meaningful impact on our customers' satisfaction and loyalty.

Whether you’re assisting via phone, email, or chat, you’ll be part of a friendly and dynamic team that’s dedicated to delivering excellent service. This position offers the flexibility of both onsite and hybrid work options, allowing you to balance your work and personal life.

Key Responsibilities:

Respond to customer inquiries in French (via phone, email, and live chat)

Provide exceptional, empathetic support and resolve issues efficiently

Assist customers with product questions, troubleshooting, and account-related queries

Document all customer interactions accurately in the CRM system

Collaborate with internal teams to ensure timely resolution of customer issues

Stay informed on product updates, policies, and procedures

Identify trends and recurring issues, providing feedback to improve processes

Contribute to team goals by maintaining high performance and customer satisfaction levels

What You Bring:

Fluency in French (spoken and written)

Good command of English (B2 level or higher)

Previous experience in customer service or support roles is preferred

Strong communication skills with the ability to explain solutions clearly

A positive, proactive attitude and a passion for helping others

Ability to work in a fast-paced, multicultural environment

Comfortable using CRM systems and support tools

Problem-solving skills and attention to detail

What We Offer:

Competitive salary with performance-based incentives

Comprehensive training and development opportunities

Health insurance, meal vouchers, and other employee benefits

A modern, centrally located office in Barcelona

Opportunities for growth and career progression

A collaborative, international team environment

Working Hours:

Full-time: 40 hours/week

Monday to Friday or rotating shifts (depending on business needs)