Arabic Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Premium workspace in Sofia

Descripción de la vacante

Mercier Consultancy Group is recruiting an Arabic Speaking Back Office Gaming Support Specialist to join our Sofia-based team. You will handle back-office inquiries, ensure compliance, and communicate in Arabic with players and staff.

This on-site role includes fully paid relocation, training on gaming systems, health insurance, and a monthly bonus tied to performance. Candidate must relocate to Bulgaria and enjoy a dynamic Esports environment.

Formación

• Native or fluent Arabic (spoken and written).
• Excellent English for internal team communications.
• Previous customer support or admin experience is a plus.

Responsabilidades

• Manage and resolve back-office inquiries for gaming platforms.
• Monitor accounts to ensure compliance and fair play.
• Provide professional Arabic support to players and internal teams.
• Collaborate with departments to fix gaming issues.
• Document support cases in the internal database.

Conocimientos

Arabic language

English comms

Customer support

Problem solving

Independent work

Herramientas

CRM software

Descripción del empleo

Arabic Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We take pride in being the bridge for professionals seeking high-impact careers through exclusive jobs in Bulgaria and beyond, ensuring our candidates land in environments where they can truly thrive.

Job Overview

We are currently scouting for a dedicated professional to join our team as an Arabic Speaking Back Office Gaming Support Specialist in Bulgaria. This role is a unique opportunity to immerse yourself in the fast-paced Gaming & Esports industry, providing critical back-office oversight and support to ensure a seamless experience for a global Arabic-speaking player base.

Key Responsibilities

• Manage and resolve complex back-office inquiries for high-profile Gaming & Esports platforms.
• Monitor player accounts to ensure compliance with industry safety standards and fair play regulations.
• Provide high-level, professional communication in Arabic to support player account management.
• Collaborate with internal departments to address technical issues affecting the regional gaming experience.
• Analyze game data and player feedback to suggest improvements for the Arabic-speaking market.
• Maintain meticulous documentation of all support cases within the company’s internal gaming database.
• Stay updated on the latest trends and shifts within the global Gaming & Esports landscape.
• Native or fluent Arabic (spoken and written) is mandatory for this role.
• A deep passion for the Gaming & Esports industry and an understanding of its unique community.
• Strong problem-solving skills and the ability to work independently in a professional back-office environment.
• Excellent command of English for internal team communications.
• Previous experience in customer support or administrative roles is considered a significant advantage.
• Must be willing to relocate to Sofia, Bulgaria, for this on-site opportunity.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on our specialized gaming systems
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria
• Monthly Performance Bonus linked to your excellence in this Arabic Speaking Back Office Gaming Support Specialist position in Bulgaria
• Access to premium workspace facilities in the heart of the capital
• And Much More…

Life in Bulgaria

Sofia, Bulgaria, offers a vibrant, modern lifestyle that perfectly balances professional growth with rich cultural history. Known for its stunning mountain views and pleasant weather, Bulgaria provides an exceptional backdrop for those seeking an international career among like-minded individuals. As you settle into your new home, you will find that living in Bulgaria is both affordable and incredibly rewarding.

We handle all the logistical heavy lifting, ensuring your relocation to Bulgaria is smooth and stress-free. From delicious local cuisine to a thriving social scene in Sofia, you will quickly discover why so many professionals are choosing Bulgaria for their next career step. Join us today and take advantage of these exclusive Arabic-speaking jobs in an exciting European hub.