French Speaker Customer Service Representative

Airtech Europe Spain; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Airtech Europe Spain busca un/a Representante de Servicio al Cliente con dominio del francés para gestionar pedidos nacionales e internacionales desde Argentona, Barcelona.

El rol implica coordinación con logística, producción y ventas, negociación de términos y soporte a clientes estratégicos en un entorno multinacional.

Formación

• Se valora el dominio del francés como requisito clave.
• Formación en Administración de Empresas o certificado técnico equivalente.
• Experiencia en atención al cliente es valorada, pero se ofrece formación.

Responsabilidades

• Gestión integral de pedidos nacionales e internacionales desde recepción hasta entrega.
• Introducción y validación de pedidos y términos comerciales en ERP.
• Confirmación y negociación de plazos y condiciones de entrega.
• Soporte a clientes estratégicos y resolución de incidencias de alto impacto.
• Preparar documentación de exportación y aduanas conforme a normativa.
• Monitoreo de entregas y propuesta de planes de acción ante riesgos.
• Supervisión y validación de facturación y coordinación entre Logística, Producción y Ventas.

Conocimientos

Francés C1 (idioma)

Español C1 (idioma)

Inglés B2 (idioma)

Catalán valorado

Educación

Administración de Empresas

Certificado técnico avanzado

Descripción del empleo

Descripción del trabajo - French Speaker Customer Service Representative

About the Job

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

IDEX Corporation offers technologically sophisticated solutions for rapidly growing niche applications. IDEX is a publicly traded company headquarters in Northbrook, USA. AIRTECH Europe, based in Schweinfurt, Germany and in Barcelona, Spain, is part of IDEX Corporation. The businesses were consolidated into the Performance Pneumatics platform in 2024 with the goal of achieving above-average growth, particularly in the EMEA region—both organically through innovations with clear differentiation potential and through acquisitions. The Performance Pneumatics division includes a portfolio of compressors, blowers, and vacuum pumps under the AIRTECH, GAST, and Jun-Air brands.

We are searching for

FRENCH SPEAKER Customer Service Representative

Argentona, Spain

This position has the mission to lead the comprehensive management of customer service, acting as the functional reference for the area and ensuring a high level of service within a multinational industrial environment. The role has a strong strategic component in cross-functional coordination, advanced operational management, and the continuous improvement of Customer Service and Commercial Back Office processes.

Key Functions And Responsibilities

• Comprehensive and advanced management of national and international customer orders, from receipt through final delivery.
• Entry, validation, and optimization of orders and commercial terms in the ERP system.
• Confirmation and negotiation of delivery terms with customers (dates, quantities, priorities, and alternative solutions).
• Expert support to strategic customers and resolution of high-impact incidents.
• Prepare and manage export and customs documentation in compliance with regulations.
• Proactive monitoring of deliveries, anticipating risks and proposing action plans.
• Supervision and validation of customer invoicing
• Functional coordination with Logistics, Production, and Sales to optimize service levels.

Competencies

• High level of organization, planning, and prioritization skills
• Strong sense of ownership and follow-through
• Proactive, solution-oriented mindset
• Excellent communication skills and functional leadership capabilities
• Customer-oriented with a focus on continuous improvement
• Strong teamwork and cross-department collaboration
• Minimum Languages & levels required: French C1, Spanish C1, English B2. Catalan will be valued.
• Important: Good level of English & French is required to have conversations and exchange emails with customers.
• Bilingual French speakers will be highly valued

Education & Experience

• Education: Business Administration, Professional education (Advanced Technical Certificate) or equivalent qualification in an industrial environment.
• Experience in customer service will be valued but not necessary. The employee will be trained to perform the job.

Look forward to an innovative, dynamically growing company that offers you plenty of freedom, a trusting atmosphere, and room for initiative within a motivated and collaborative team. We look forward to receiving your application!