French Player Support Advocate Remote, Spain

JR Spain; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a French Player Support Advocate to provide exceptional technical and customer support remotely. This role emphasizes a proactive approach, ensuring a seamless customer journey while working with leading game industry clients. You'll engage with customers in both French and English, resolving queries with professionalism and care. With full training provided, this position offers opportunities for growth in the gaming technology field. Join a supportive community that values integrity and mutual respect, while enjoying flexible schedules and attractive benefits.

Servicios

Full training provided

Attractive pay

Holidays

Team competitions

Social events

Wellbeing programs

Flexible schedules

Opportunities for growth and learning

Formación

• Near-native fluency in French & English, especially reading & writing.
• Self-motivated, proactive, and team-oriented.

Responsabilidades

• Provide 1st line Technical and Customer support to clients’ customers.
• Resolve technical issues via live chat and telephone.

Conocimientos

Fluency in French

Fluency in English

Attention to detail

Communication skills

Problem-solving skills

Technical IT support

Herramientas

Microsoft Excel

Descripción del empleo

Social network you want to login/join with:

French Player Support Advocate Remote, Spain, Madrid

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Client:

Pole To Win International

Location:

Madrid, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

429176425112456396832460

Job Views:

7

Posted:

31.03.2025

Expiry Date:

15.05.2025

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Job Description:

Title: French Player Support Advocate
Location: Anywhere in Spain
Contract: 40 hours a week
Language: French
Shift pattern varies between morning & afternoon shifts.
Full Training Provided

Overview: As one of our French Player Support Advocates, you will be an ambassador for our brand, providing 1st line Technical and Customer support to our clients’ customers. You should be calm, technically minded, and have a proactive and positive "can do" attitude. Your goal will be to make the customer journey as seamless as possible. You will also communicate in English.

What you’ll be doing

• Answering customer queries aiming for first-time resolution with attention to detail, care, and professionalism.
• Responding within response times and providing solutions as a priority.
• Resolving technical issues via live chat, fault finding, and offering appropriate solutions. You may also communicate via telephone.
• Working within a dynamic team, ensuring the best customer care experience.
• Maintaining a world-class service focused on responses and quality.
• Collaborating to identify trends in customer queries.

Requirements

• Near-native fluency in French & English, especially reading & writing.
• Excellent attention to detail, communication skills, and Microsoft Excel knowledge.
• Self-motivated, proactive, and team-oriented.
• Logical and analytical problem-solving skills.
• Experience with gaming consoles or PCs.
• Technical IT support background or tech-savvy mindset.
• Private, secure workspace and own broadband router.

PC requirements

• Minimum 10 Mb/s internet speed.
• At least 4 GB RAM.
• 64-bit Windows 8 or newer or recent macOS.
• At least an i5 processor (2.4 GHz or faster), max 3 years old.
• 1080p Full HD display or external monitor.
• Smartphone for two-factor authentication (Android 4.4+/iOS 10+).
• Own webcam, headset, and computer.

Benefits

• Work with leading game industry clients, full training provided.
• Attractive pay, holidays, team competitions, and social events.
• Inclusive, supportive community and wellbeing programs.
• Remote work with flexible schedules.
• Opportunities for growth and learning in gaming technology.

Our Values: We emphasize integrity, mutual respect, and professional growth, aiming to enhance our clients' businesses and customer satisfaction.