FRENCH, Customer Support Specialist for eBikes (Permanent, Hybrid)

Financecolombia; Barcelona; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

Bosch eBike Systems is seeking an eBike Inside Technical Support Specialist to provide exceptional technical assistance to bike dealers and end consumers. Join a leading company in sustainable urban mobility solutions and enjoy remote work flexibility, comprehensive training, and opportunities for growth within a creative environment.

Servicios

Participation in an international network

Remote work flexibility

Exclusive employee discounts on Bosch products

Comprehensive training on Bosch eBike systems

Formación

• Enthusiasm to learn; no prior experience necessary.
• Fluent in French and English.
• Based in Barcelona with a valid NIE number.

Responsabilidades

• Offering exceptional hotline support to bike dealers.
• Assisting end consumers with technical inquiries.
• Troubleshooting technical and software issues.

Conocimientos

Communication

Technical Support

Customer Relationship Management

Remote Support

Tech-savvy

Descripción del empleo

Company Description

We are a Bosch company specializing in services and complex technology-driven solutions in Business Process Outsourcing. Our unique approach involves taking over operations from other companies to allow them to focus on their core business. We provide continuous, multichannel service support to ensure positive customer interactions and enhance brand reputation.

Part of the Bosch group, we operate within the Building and Energy Technologies unit. Our Barcelona office, serving as an international hub, hosts around 520 associates speaking 24 languages and representing 44 nationalities, exemplifying diversity.

Job Description

Join Bosch eBike Systems – Where Adventure Meets Innovation!

Are you passionate about cycling and technology? Bosch eBike Systems leads in sustainable urban mobility solutions, enhancing riding experiences while benefiting health and the environment. We cater to various bicycles, from mountain bikes to city cruisers, and invite you to join our journey!

Your Role:

As an eBike Inside Technical Support Specialist, you will be the primary contact for bike dealers and end consumers, providing technical support and sharing your enthusiasm for eBikes. Your responsibilities include:

• Offering exceptional hotline support to bike dealers.
• Assisting end consumers with technical inquiries, product support, and spare parts.
• Troubleshooting technical and software issues with a positive attitude.
• Making warranty decisions in line with company policies.
• Documenting interactions in our CRM system.
• Building strong customer relationships.

What We Offer:

• Participation in an international network with opportunities for growth and training.
• Full-time employment with a long-term contract at Bosch Service Solutions, with weekends off.
• Remote work flexibility.
• Exclusive employee discounts on Bosch products.
• A creative and innovative work environment.
• Comprehensive training on Bosch eBike systems, products, and technologies.

Qualifications:

• Enthusiasm to learn; no prior experience necessary.
• Tech-savvy with an interest in eBikes and technology.
• Excellent communication skills, especially in remote support.
• Adventurous spirit, balancing outdoor interests with work responsibilities.
• Fluent in French and English.
• Based in Barcelona with a valid NIE number.
• Available for full-time work.
• Start date: August 2025.

Additional Information

If you’re eager to explore new technologies and shape urban mobility, apply now and join a team committed to making a difference while enjoying every ride!