French Customer Support Representative - Spain

Dila Recruitment; Las Palmas de Gran Canaria; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Customer Service Representative to handle customer inquiries and provide technical support. Candidates must be fluent in French and proficient in English, with at least one year of experience in customer service. The position offers a remote work model and excellent remuneration based on performance.

Servicios

Excellent remuneration package

23 days paid annual leave

Positive team atmosphere

Formación

• Minimum of 1 year of customer service experience, preferably in technical support.
• Strong aptitude for customer service, with ability to resolve queries effectively.
• Capable of working independently as well as part of a team.

Responsabilidades

• Handle incoming customer inquiries via phone, email, and chat.
• Record call details in the management system for timely responses.
• Provide coverage for other agents in their absence.

Conocimientos

Fluent in French

Proficiency in English (B2)

Excellent customer care skills

Advanced IT knowledge

Descripción del empleo

Overview

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Our team of recruiters lives and works internationally, providing access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Service Representative

Location : Spain

Employment type : Full-time

Work model : Remote

Responsibilities

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

Requirements

• Native / fluent in French, both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required, preferably technical support
• Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

Offer

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Monday to Friday, 09:00 AM - 06:00 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential.