French Customer Support Associate - Remote in Spain

Neo Horizon; Madrid; A distancia; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading technology company is looking for a French Customer Support Associate to provide remote support for users of premium audio products. The ideal candidate will be fluent in French and proficient in English, with strong customer service experience. Responsibilities include responding to inquiries, resolving technical issues, and guiding customers through applications like Soundtouch and Bose Music. This role offers comprehensive training and flexible working conditions within Spain.

Servicios

Comprehensive paid training

Formación

• Fluent in French and proficient in English.
• Strong customer service experience, ideally in technical support.
• Understanding of IT topics such as signal path connectivity and wireless networking.

Responsabilidades

• Respond to incoming inquiries from French-speaking users.
• Resolve technical incidents and guide customers through platforms like Soundtouch and Bose Music.
• Maintain expertise in user-specific applications and provide status updates.

Conocimientos

Fluent in French

Proficient in English

Strong customer service experience

Understanding of IT topics

Communication skills

Teamwork

Descripción del empleo

Overview

French Customer Support Associate - Remote in Spain at Neo Horizon. We are seeking a proactive and tech-savvy professional to support users of premium audio products and applications. This role is remote within Spain or hybrid in Barcelona. You will respond to incoming inquiries, resolve technical incidents, and guide customers through platforms like Soundtouch and Bose Music. You will maintain expertise in user-specific applications, offer status updates, and ensure issues are resolved with clarity and care.

Responsibilities

• Respond to incoming inquiries from French-speaking users
• Resolve technical incidents and guide customers through platforms like Soundtouch and Bose Music
• Maintain expertise in user-specific applications and provide status updates
• Ensure issues are resolved with clarity and care

Qualifications

• Fluent in French and proficient in English
• Strong customer service experience, ideally in technical support
• Understand IT topics such as signal path connectivity, wireless networking, and audiovisual systems
• Comfortable working in both Windows and Mac environments
• Strong communication skills, teamwork, flexibility, and composure under pressure

Details

• Location : Remote within Spain or Hybrid in Barcelona
• Employment type : Full-time
• Seniority level : Entry level
• Job function : Other
• Industry : Technology, Information and Media
• Hours : 39 hours / week; weekday shifts between 09 : 00 and 20 : 00
• Benefits : Comprehensive paid training before starting

Note: Referrals increase your chances of interviewing. If you don’t meet every requirement, we encourage you to apply as your experience may align with other roles in our network.

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