French, Customer Support Agent for Electrical eBikes (Permanent, Hybrid)

Company Description

We are a Bosch company, specializing in services and complex technology-driven solutions within Business Process Outsourcing. Our unique approach involves taking over operations from other companies to allow them to focus on their core business. We provide 24/7 support across all channels, ensuring smooth and efficient interactions with end-users, and complement products with tailored service models.

Part of the Bosch group, we operate in the Building and Energy Technologies unit, with a historical background in security hardware and solutions. Our Barcelona office serves as an international hub for Bosch Service Solutions, with around 520 associates speaking 24 languages and representing 44 nationalities, showcasing diversity at its best.

Job Description

Join Bosch eBike Systems – Where Adventure Meets Innovation!

Are you a bike enthusiast passionate about technology? Do you enjoy adventure and exploring urban mobility innovations? Bosch eBike Systems leads in creating sustainable mobility solutions that enhance riding experiences and positively impact health, environment, and society. We cater to a wide range of bicycles, from mountain bikes to city cruisers, and invite you to join this exciting journey!

Your Role:

As an eBike Inside Technical Support Specialist, you will be the primary contact for bike dealers and end consumers, blending your love for cycling with technical expertise. Your responsibilities include:

• Providing exceptional hotline support to bike dealers, ensuring confidence and support.
• Engaging with end consumers to address technical inquiries, product support, and spare parts needs, sharing your enthusiasm for eBikes.
• Troubleshooting and resolving technical or software issues with a positive attitude and problem-solving skills.
• Making warranty decisions aligned with company guidelines.
• Documenting calls and cases in our CRM system for a seamless support experience.
• Building strong customer relationships to make every interaction memorable.

What We Offer:

• Integration into an international network with diverse opportunities, training, and growth.
• Full-time position with a long-term contract with Bosch Service Solutions, working Monday to Friday—no weekends.
• Remote work setup for better work-life balance and outdoor adventures.
• Exclusive employee discounts on Bosch Power Tools and Home Appliances.
• A creative and innovative working environment.
• Comprehensive training in Bosch eBike systems, including product portfolio, customer experience, and software.

Qualifications:

• Hands-on attitude and eagerness to learn; no prior experience necessary.
• Tech-savvy with a passion for eBikes and technology.
• Effective communicator who enjoys helping others remotely.
• Adventurous spirit balancing outdoor love with professional responsibilities.
• Fluent in English and French.
• Based in Barcelona with a valid NIE number.
• Available for full-time work.
• Starting date: May 2025.

Additional Information

Join Us on This Adventure!

If you're ready to explore new technologies and shape urban mobility's future, this role is perfect for you! Embrace the lifestyle of an adventurer and tech enthusiast, and enjoy the freedom of working from home. Apply now and be part of a team dedicated to making a difference while enjoying every ride!