French, Customer Support Agent for Electrical eBikes (Permanent, Hybrid)

Robert Bosch Group; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading company in urban mobility solutions as a Customer Support Agent for Electrical eBikes. This full-time role in Barcelona offers a hybrid work environment and the chance to engage with cutting-edge technology while providing exceptional support to customers. Ideal candidates will have a passion for eBikes, excellent communication skills, and fluency in English and French.

Servicios

Exclusive employee discounts on Bosch products.

Comprehensive training on Bosch eBike systems.

Remote work flexibility.

Opportunities for growth, training, and development.

Formación

• Enthusiasm for eBikes and technology with a proactive attitude.
• Excellent communication skills for engaging with clients remotely.
• Fluency in English and French.

Responsabilidades

• Providing technical and service support to bike dealers and end consumers via hotline.
• Troubleshooting software and hardware issues and making warranty decisions.
• Documenting interactions in our CRM system.

Conocimientos

Communication

Technical Support

Problem Solving

Descripción del empleo

French, Customer Support Agent for Electrical eBikes (Permanent, Hybrid)

• Full-time

We are a Bosch company specializing in service and technology-driven solutions within Business Process Outsourcing. Our focus is on providing 24/7 multi-channel support to ensure smooth and positive interactions with end-users, enhancing product and brand experiences.

Located in Barcelona, our team of around 520 multilingual associates represents diverse nationalities, embodying a culture of inclusion and excellence.

Join Bosch eBike Systems – Where Adventure Meets Innovation!

Are you passionate about cycling and technology? Do you enjoy exploring urban mobility innovations? Join us to help create sustainable mobility solutions that improve riding experiences and benefit society.

Your Role:

As an eBike Inside Technical Support Specialist, your responsibilities include:

• Providing technical and service support to bike dealers and end consumers via hotline.
• Addressing inquiries related to technical issues, products, and spare parts with enthusiasm.
• Troubleshooting software and hardware issues and making warranty decisions.
• Documenting interactions in our CRM system and building strong customer relationships.

What We Offer:

• International network with opportunities for growth, training, and development.
• Full-time position with a long-term contract, working Monday to Friday—no weekends!
• Remote work flexibility to balance professional and personal passions.
• Exclusive employee discounts on Bosch products.
• A creative, innovative, and rewarding work environment.
• Comprehensive training on Bosch eBike systems, technologies, and customer experience techniques.

Qualifications include:

• Enthusiasm for eBikes and technology, with a proactive attitude.
• Excellent communication skills, especially in helping and engaging with clients remotely.
• Adventurous spirit, balancing outdoor interests with work responsibilities.
• Fluency in English and French.
• Based in Barcelona with a valid NIE number.
• Available for full-time work starting June 2025.

Join Us on This Adventure!

If you're eager to work with cutting-edge technology and shape urban mobility's future, apply now to be part of our passionate team!