French Customer Support Advisor

Best Hire; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international customer service company is urgently hiring a French-speaking Customer Support Advisor to work remotely from Barcelona. The ideal candidate will have prior customer service experience, excellent communication skills in French, and familiarity with CRM tools. The role involves handling customer inquiries across various platforms while ensuring high quality and client satisfaction.

Servicios

Work in a multicultural environment

Initial training and continuous learning opportunities

Clear career paths and internal growth opportunities

Formación

• Previous customer service experience required.
• Excellent written and spoken communication in French.
• Good knowledge of CRM tools and digital channels.

Responsabilidades

• Support customers via phone, email, and chat.
• Handle requests like product information, order tracking, and after-sales support.
• Log all interactions accurately in the CRM system.

Conocimientos

Native / Fluent French

Customer Service

Problem-solving skills

Herramientas

CRM tools

Descripción del empleo

Location : Barcelona Spain Remote (local candidates only)

Start Date : ASAP

Contract : Full-time

Languages : Native / Fluent French (C2) English B1 / B2 is a plus

Experience : Previous customer service experience required

About the Role

We are urgently hiring a French-speaking Customer Support Advisor to join an international customer service team. This role is fully remote from Barcelona (residency in Spain required). You will handle customer inquiries across different channels and ensure high-quality service and client satisfaction.

Key Responsibilities

• Support customers via phone email and chat.
• Handle requests such as product information order tracking billing returns and after-sales support.
• Escalate complex cases and ensure proper follow-up until resolution.
• Log all interactions accurately in the CRM system and respect service KPIs (CSAT AHT FCR).
• Share customer feedback to improve processes FAQs and user experience.

Requirements

Native / Fluent French (C2) excellent written and spoken communication.

Mandatory : Customer service experience (BPO e-commerce tech support travel retail etc.).

Good knowledge of CRM tools and digital channels.

Strong customer-centric approach and problem-solving skills.

Ability to work under pressure and manage priorities.

Legally eligible to work in Spain and already based in Barcelona (province).

Availability for full-time shifts (rotational schedules depending on the project).

What We Offer

Work in an international multicultural environment.

Initial training continuous learning opportunities.

Clear career paths and internal growth opportunities.

Equipment provided (depending on the project).

Important : No relocation support. Only candidates already living in Barcelona will be considered.

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1