Freelance ServiceNow Consultant - AI Trainer

Mindrift; Madrid; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A leading AI consultancy is seeking a freelance AI Tutor in ServiceNow to help improve GenAI models. This fully remote role involves reviewing intents, defining test cases, and creating optimized agent flows. Candidates should possess a relevant degree and at least 3 years of professional experience, alongside advanced English skills. Compensation can reach $40 per hour depending on expertise and project needs.

Servicios

Flexible working hours

Work on innovative AI projects

Competitive pay based on expertise

Formación

• Minimum 3 years of professional experience.
• Ability to manage groups, roles, and permissions in ServiceNow.
• Ready to learn new methods and handle complex guidelines.

Responsabilidades

• Review pre-generated intents and create logical agent steps.
• Define test cases and optimal dialogue flows.
• Write User Agent instructions for consistent automated behavior.

Conocimientos

Advanced English (C1)

ServiceNow configuration

Automation skills

Knowledge of ticket management

Educación

Bachelor’s or Master’s Degree in Business Administration

Descripción del empleo

Overview

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates.

At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI.

GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills.

What we do

The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.

About the Role

GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in ServiceNow, you’ll have the opportunity to collaborate on these projects.

This is a freelance role for a project, and your typical tasks may include :

• Review pre-generated intents and transform them into a logical sequence of agent steps;
• Define a test case : dialogue flow (user request, intermediate steps, agent’s final response);
• Create a Golden Path : the optimal sequence of tools the agent should invoke;
• Write User Agent instructions to ensure consistent and correct automated behavior.

How to get started

Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you’ll play a key role in advancing AI capabilities and real-world applications.

Requirements

• You have a Bachelor’s o r Master’s Degree in Business Administration or any relevant area.
• You have a minimum of 3 year of professional experience.
• Level of English is advanced (C1) or above.
• Setting up ticket forms, triggers, macros, and automation
• Managing groups, roles, and permissions
• Configuring multiple departments or business units within a single ServiceNow instance (multi-brand / multi-department setup).
• You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines.
• Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge.

Benefits

Why this freelance opportunity might be a great fit for you?

• Get paid for your expertise, with rates that can goup to $40 / hour depending on your skills, experience, and project needs.
• Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments.
• Work on advanced AI projects and gain valuable experience that enhances your portfolio.
• Influence how future AI models understand and communicate in your field of expertise.