Freelance - Medical Customer Service Representative - Spain (Spanish)

SubjectWell, Inc.; España; On-site; EUR 33,000 - 56,000; Full time

Job summary

Clariness GmbH is seeking a freelance representative to manage clinical trial sites and support patient recruitment. You will serve as the main contact for patients, screen patients by phone or email, and help connect doctors and patients while delivering first-class service.

Spanish-speaking candidates with English proficiency and a background in nursing or CRA roles are ideal. Flexible morning-to-evening hours are welcome; prior call center exposure is a plus.

Qualifications

• Fluent in Spanish and English is required.
• Background in nursing or clinical research.
• Experience handling customer requests by phone and email.
• Strong organizational and communication skills.
• Prior call center experience is a plus.

Responsibilities

• Represent the company as the contact person for patients.
• Screen patients (no sales calls; pure customer service).
• Assist doctors and patients in connecting with each other.

Skills

Spanish

English

Nurse/CRA background

Call center experience

Customer service

Education

Nursing qualification

Tools

CRM software

Email management

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Spanish (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/