Freelance - Medical Customer Service Representative - Spain (Spanish)

Clariness; España; On-site; EUR 21,000 - 41,000; Full time

Benefits offered by this job

Impact on healthcare innovation

Job summary

Clariness GmbH is seeking a freelance/project-based representative to manage clinical trial sites and ensure patient recruitment. The role involves contacting patients by phone to screen and connect them with doctors, with a strong emphasis on first-class customer service.

Ideal candidates speak Spanish and English, have a medical background (nurse, CRA, or similar), and are experienced in handling customer requests via phone and email.

Qualifications

• Nurse, CRA or medical field background.
• Experience handling patient inquiries by phone and email.
• Call center experience is a plus.

Responsibilities

• Represent Clariness GmbH as the contact for patients.
• Screen patients for eligibility (no sales calls, customer service focused).
• Help doctors and patients connect and coordinate during recruitment.

Skills

Nurse

CRA

Medical experience

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Spanish (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers' requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/