Freelance Email Account Manager at Marketech Digital Solutions

Marketech Digital Solutions; España; A distancia; EUR 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Global team

Descripción de la vacante

Marketech Digital is an email marketing agency for high-growth ecommerce brands. You own a portfolio of email and SMS programs, set strategy, and defend recommendations to clients. You will run weekly calls, manage questions, and ensure quality across design, copy, and staging teams.

You own the production pipeline and continuously improve the AI-assisted processes. You will manage multiple accounts, ensure on-time delivery, and drive revenue growth through insights, testing, and segmentation.

Formación

• 5+ years in email marketing, including at least 1 year agency side. Ecommerce/DTC background.
• Deep in Klaviyo: flow architecture, segmentation strategy, and reporting.
• Strong AI operator: use tools like Claude and ChatGPT daily to draft copy, brief designers, summarize calls.
• Process builder with AI: created prompts, templates, or workflows to speed up tasks.
• Systems thinker: understands underlying workflow structures and leverage points.
• Data-driven with ability to model account health from numbers.
• Sharp editor: refine AI or human copy to match client voice.
• Extremely organized: manage multiple accounts without missing deadlines.
• Client-credible: maintain founder/CMO trust, push back when needed.
• Ownership of outcomes: revenue, retention, or program performance.

Responsabilidades

• Own the client relationships and run weekly client calls, presenting performance and defending recommendations.
• Respond to client questions in Slack and email within SLA; handle marketing calls directly.
• Maintain ticket status, due dates, and blockers on the Monday board.
• Monitor account health, surface drift early, and propose plans before renewal discussions.
• Escalate scope, commercial, and contract questions to the founder when needed.
• Own the program: blasts and flows; set the monthly content calendar and strategy behind it.
• Lead lifecycle architecture and identify missing or underbuilt elements in flows.
• Manage list health, deliverability, suppression, and engagement segmentation.
• Write briefs for design/copy; review designs for brief/adherence.
• Finalize subject lines and preview text aligned with client tone.
• Run and improve AI pipeline outputs to sound like the client.

Conocimientos

Client relationship management

Strategic planning

Data-driven decision making

AI tooling & prompts

Cross-functional collaboration

Communication (adv. briefing)

Performance reporting

Pricing, scope and contracts

Forecasting & targets

Project management

Herramientas

Klaviyo

Monday

Figma

Slack

Fathom

AI prompts/Tooling

Descripción del empleo

Marketech Digital is an email marketing agency for high-growth ecommerce brands. We run the full email and SMS program end to end for our clients: strategy, copy, design, staging, and reporting. We use Klaviyo, Monday, Figma, Slack, Fathom, and a stack of internal AI tools built to keep quality high at volume.

The Role

You own a portfolio of ecommerce email and SMS programs. You set the strategy for each account, you are the person the client trusts, and you carry the number. You start with three to four accounts and grow into six to eight as you find your footing. You will not be handed a strategy to execute. You read the data, decide what the account needs, brief the work, hold the quality bar, and defend the recommendation to the client. Our design, copy, and staging teams execute alongside you. Your job is to make sure what they execute is the right thing. A large share of the production work runs through an internal AI pipeline. You run that pipeline, edit its output until it clears our quality bar, and make it better. The people who do well here treat that pipeline as something they own and improve, not a tool they were handed.

What you will do

• Own the client relationship
• Run the weekly client call: set the agenda, present performance, bring a recommendation and defend it
• Respond to client questions in Slack and email within SLA, and make the marketing calls yourself instead of routing them upward
• Own every follow-up, and keep the client's Monday board honest: ticket status, due dates, blockers
• Watch account health. Know when a client is drifting, surface it early, and bring a plan before the renewal conversation does
• Escalate scope, commercial, and contract questions to the founder
• Everything else is your call
• Own the numbers
• Build the account's performance narrative: revenue, opens, clicks, unsubscribes, top and bottom performers, read against last month and last year
• Find patterns: which content pillars, marketing angles, products, and send times drive performance, and which do not
• Run tests: develop hypotheses and tests to validate or invalidate them
• Set targets and forecast against them, then explain the gap when you miss and the cause when you beat it
• Turn what you see in the numbers into concrete calendar, copy, flow, and segmentation decisions
• Own the program: blasts and flows. Set the monthly content calendar and the strategy underneath it: pillars, offers, cadence, segmentation
• Own the flow program: lifecycle architecture, what is missing, what is underbuilt, and what is worth rebuilding
• Own list health and deliverability: sending reputation, suppression and sunset practice, engagement segmentation
• Write the briefs that design and copy execute against. A thin brief is yours to fix, not theirs
• Review designs before they go to the client, and push back on the design team when something misses the brief, the brand, or the offer
• Finalize subject lines and preview text against the client's tone guide
• Run and improve the AI pipeline. Run the AI copy pipeline across your accounts and edit its output until it clears our bar and sounds like the client, not a bot
• Feed what you learn back into the pipeline: better prompts, better context, better briefs, so each round needs less editing than the last
• Catch tone, brand, offer, and copy issues before anything leaves the account
• Learn each client's voice deeply enough to spot when copy sounds off
• Contribute to how the agency works Bring a point of view to strategy conversations across the agency, not just on your own accounts
• Feed what works on your accounts back into the playbook: pillars, angles, testing standards, brief structure
• Raise the bar for the people around you, and leave the systems better than you found them

What you need

• 5+ years in email marketing, including at least 1 year agency side. More agency time is better. Ecommerce or DTC background: you understand how a store makes money, not just how an ESP works
• Deep in Klaviyo: you have built flow architecture, segmentation strategy, and reporting, and you can audit an account you inherit and say what is broken
• Strong AI operator: you use tools like Claude and ChatGPT daily to draft copy, brief designers, summarize calls, and pull insights, and you know when the model's output is off and needs a human hand
• Process builder with AI: you have taken a repetitive part of your job and turned it into a prompt, template, or workflow that made you faster the next week
• Systems thinker: you naturally look for the underlying structure of a workflow, an account, or a client's program, and you see how the parts connect and where the leverage is
• Deeply comfortable with data: you dive into numbers to understand what is actually happening in an account, use the data to build a mental model of the system, and let what you find shape your next move
• S sharp editor: you can look at AI-drafted or human-drafted copy and tighten it into something that sounds like the client, not like a bot
• Sharp eye for detail: typos, off-brand phrases, and wrong links do not get past you
• Extremely organized: you own multiple accounts without dropping tickets, deadlines, or client asks
• Client-credible: you can walk a founder or a CMO through a bad month and keep their trust, and tell a client no when the answer is no
• You have owned an outcome rather than a task list: revenue, retention, or program performance you were personally accountable for

Bonus points

• Owning an SMS program end to end Subscription or replenishment brands
• Taking an account through a replatform or an ESP migration
• Comfort with Monday.com, Figma, and Google Workspace
• Mentoring or managing a junior marketer

Logistics

Full-time Remote, hiring globally US working hours required. Your choice of Eastern, Central, or Pacific. Wherever you live, you keep US hours. Job Type: Full-time

Work Location: Remote