Freelance Customer Service Agent - Multilingual German-Italian-English

GOLD AVENUE; Barcelona; A distancia; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

A dynamic finance company in Barcelona is seeking a Freelance Customer Service Agent who is fluent in German, Italian, and English. The role involves responding to customer inquiries via various channels, managing orders, and maintaining records. A positive attitude, strong multitasking skills, and a passion for customer service are essential. Join a passionate team and enjoy the flexibility of working from home.

Servicios

Flexibility timetable

Join an awesome and passionate team

Work in Finance - Precious metals

Work from home

Formación

• Exceptional communication skills to build trust and relationships.
• Customer-centric approach to deliver outstanding service.
• Background in customer-facing roles and professional attitude.
• Quick thinking in a fast-paced environment.

Responsabilidades

• Respond to customers through multiple channels.
• Take responsibility for tracking customer problems.
• Manage orders from receipt to delivery.
• Maintain accurate records of service actions.

Conocimientos

Fluent in German

Fluent in Italian

Fluent in English

Strong Communication Skills

Customer Service Experience

Problem-Solving

Multitasking Skills

Tech-Savvy

Cultural Sensitivity

Time Management

Descripción del empleo

We are seeking a Freelance Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency : Fluent in German, Italian and English, a good command of a fourth language would be a plus (French or Spain), enabling effective communication across diverse customer bases.

Key Qualifications

• Exceptional Communication Skills : Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike.
• Customer‑centric Approach : Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations.
• Proven Customer Service Experience : Strong background in customer facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude.
• Quick Thinking & Problem‑Solving : Comfortable making sound decisions in a fast‑paced environment, with a proactive approach to identifying and addressing customer needs.
• Strong Multitasking Abilities : Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail.
• Tech‑Savvy & Adaptable : Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes.
• Team Collaboration : A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals.
• Time Management & Organisation : Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure.
• Cultural Sensitivity : Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.

Your Tasks

• Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).
• Take responsibility for customers' problems and track the requests accurately and efficiently.
• Manage orders from receipt to delivery.
• Maintain accurate records and document customer service actions and discussions.
• Maintain an orderly workflow according to priorities.
• Be the point of contact for the onboarding of new customers.
• Occasional translations or assistance to other services.
• Bring in ideas to improve the customer service experience; your voice counts!

What You Bring with You

• High level of judgement, integrity and confidentiality.
• Start‑up spirit.
• Positive attitude.
• Multitasking skills.
• Ideally located in Spain.

What We Offer

• Flexibility timetable
• Join an awesome and passionate team
• Work in Finance - Precious metals
• Work from home

START DATE : As soon as possible