Freelance Customer Service Agent - Bilingual Spanish-French

GOLD AVENUE; Barcelona; A distancia; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

A financial services company is seeking a Freelance Customer Service Agent in Barcelona. Successful candidates will communicate fluently in French and Spanish, with additional language skills preferred. Responsibilities include managing customer inquiries, maintaining order workflows, and enhancing customer service experiences. This is a remote position offering flexible working hours and the chance to join a passionate team.

Servicios

Flexibility timetable

Work from home

Join an awesome and passionate team

Work in Finance - Precious metals

Formación

• High level of judgement, integrity and confidentiality.
• Start-up spirit is a plus.
• Ideally located in Spain.

Responsabilidades

• Respond to customers via phone, email, chat, and social media.
• Take responsibility for customer problems and track requests accurately.
• Manage orders from receipt to delivery.
• Maintain accurate records of customer service actions.
• Organize workflow according to priorities.
• Be the point of contact for onboarding new customers.
• Assist with translations or other services as needed.
• Propose ideas to improve customer service experience.

Conocimientos

Fluent in French

Fluent in Spanish

Good command of English

Good command of Italian

Good command of German

Multitasking skills

Positive attitude

Descripción del empleo

Overview

We are seeking a Freelance Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French and Spanish, with a good command of a third language (English, Italian, and / or German), enabling effective communication across diverse customer bases.

Responsibilities

• Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).
• Take responsibility for customers' problems and track the requests accurately and efficiently.
• Manage orders from receipt to delivery.
• Maintain accurate records and document customer service actions and discussions.
• Maintain an orderly workflow according to priorities.
• Be the point of contact for the onboarding of new customers.
• Occasional translations or assistance to other services.
• Bring in ideas to improve the customer service experience; your voice counts!

What you bring with you

• High level of judgement, integrity and confidentiality.
• Start-up spirit.
• Positive attitude.
• Multitasking skills.
• Ideally located in Spain.

What we offer

• Flexibility timetable
• Join an awesome and passionate team
• Work in Finance - Precious metals
• Work from home
• START DATE: As soon as possible