Fraud Product Operations Lead (Remote/EMEA)

Deel; España; Remote; EUR 107,000 - 152,000; Full time

Job summary

Deel is a leading payroll and HR platform powering global teams. We are hiring a Fraud Product Operations Manager to own product and fraud operations for Deel Security and Background Checks, reporting to the Product Manager for Deel Security. This role is remote within EMEA time zones.

You will start as hands-on, setting standards for fraud decisions and driving product improvements. As the business grows, you will expand to lead FraudOps end to end and build the team.

Qualifications

• 3+ years of hands-on fraud work, such as fraud operations, trust and safety, risk or financial crime investigations.
• A product or business operations background. You have run escalations, billing or other processes at scale, with SLAs, queues, QA and clear ownership.
• Sharp fraud judgment. You can look at a case, explain why it is or is not fraud and turn that reasoning into rules others can follow.
• Comfort with data. You can pull and read your own numbers (SQL or similar) to find patterns and size problems.
• Strong people skills. You build trust quickly with analysts, engineers and customers, and you can explain a risk decision to a non-expert.
• Ownership. You notice what is broken, fix it without being asked and follow through until it stays fixed.

Responsibilities

• Product operations: Own product issues raised by customers, partners and internal teams; triage, reproduce, route to engineering and close the loop with the raiser.
• Invoicing and billing operations: Own usage tracking, invoicing inputs and billing accuracy for Deel Security and Background Checks, collaborating with Finance.
• Day-to-day operations: Own customer setup and configuration, vendor coordination and the processes that keep both products running.
• Launch readiness: Ensure support, customer success and sales know what is changing, and that processes and docs are ready before each release.

Skills

Fraud operations

SQL

Data analysis

People skills

Tools

Background checks

Job description

Deel is a leading payroll and HR platform powering global teams. We are hiring a Fraud Product Operations Manager to own product and fraud operations for Deel Security and Background Checks, reporting to the Product Manager for Deel Security. This role is remote within EMEA time zones.

You will start as hands-on, setting standards for fraud decisions and driving product improvements. As the business grows, you will expand to lead FraudOps end to end and build the team.