Fraud Prevention Manager - Preply

Preply; Barcelona; Presencial; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly allowance for lessons on Prepy

Time off for self-development

Equity

Health insurance

Relocation package

Descripción de la vacante

Preply is seeking a Fraud Prevention Manager to lead the Fraud Operations team within Customer Care, safeguarding the marketplace's financial integrity at global scale. You will shape strategy, governance, and day-to-day operations, coordinating with Product, Payments, and Finance to embed fraud risk into decision-making.

You’ll translate frontline observations into actionable requirements that drive the detection roadmap and improve KPIs like chargeback rate and false positives.

Formación

• 6-8+ years in fraud operations, payments risk or financial crime.
• Proven track record leading fraud or risk operations in marketplace/fintech/e-commerce.
• Deep expertise in fraud investigation, chargeback management and detection workflows.
• Experience owning operational KPIs and translating data into decisions.
• Strong leadership and people management.
• Strategic thinking and cross-functional collaboration.
• Data-driven decision making and effective communication.
• Fraud investigation methodology.

Responsabilidades

• Lead and develop a team of Fraud Specialists, establishing performance expectations and a high-judgement culture.
• Own the Fraud Operations roadmap and align priorities with wider business goals.
• Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks.
• Define and improve Fraud Ops KPIs (chargeback rate, dispute SLAs, false positives, exposure).
• Establish governance with Finance and leadership for risk reviews and threshold calibration.
• Translate day-to-day fraud observations into actionable requirements for Product and Data to shape detection roadmap.
• Collaborate with Product, Payments, and Finance as the primary fraud authority.
• Oversee workforce planning to ensure operational resilience.
• Present fraud performance and strategic recommendations to senior leadership.
• Drive continuous process improvement through root-cause analysis and tooling evolution.

Conocimientos

Fraud operations

People management

Cross-functional collaboration

Chargeback management

Fraud investigation

Data-driven decisions

Strategic thinking

Risk governance

Leadership

Educación

Descripción del empleo

Join Preply as Fraud Prevention Manager to lead the Fraud Operations team within Customer Care, safeguarding the marketplace's financial integrity at global scale. You will shape strategy, governance, and day-to-day operations, coordinating with Product, Payments, and Finance to embed fraud risk into decision-making. You’ll translate frontline observations into actionable requirements that drive the detection roadmap and improve KPIs like chargeback rate and false positives. You’ll develop talent, foster a culture of rigor and accountability, and present insights to senior leadership. This role offers the chance to impact millions of learners and tutors by strengthening trust and shaping how

• monthly allowance for lessons on Preply.com
• time off for self-development
• equity
• health insurance
• relocation package
• Lead and develop a team of Fraud Specialists, establishing performance expectations and a high-judgement culture
• Own the Fraud Operations roadmap and align priorities with wider business goals
• Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks
• Define and improve Fraud Ops KPIs (chargeback rate, dispute SLAs, false positives, exposure)
• Establish governance with Finance and leadership for risk reviews and threshold calibration
• Translate day-to-day fraud observations into actionable requirements for Product and Data to shape detection roadmap
• Collaborate with Product, Payments, and Finance as the primary fraud authority
• Oversee workforce planning to ensure operational resilience
• Present fraud performance and strategic recommendations to senior leadership
• Drive continuous process improvement through root-cause analysis and tooling evolution
• 6-8+ years in fraud operations, payments risk, or financial crime with people management experience
• Proven track record leading fraud or risk operations in marketplace/fintech/e-commerce
• Deep expertise in fraud investigation, chargeback management, and detection workflows
• Experience owning operational KPIs and translating data into decisions
• Strong leadership and people management
• Strategic thinking and cross-functional collaboration
• Data-driven decision making and effective communication
• Fraud investigation methodology