Fraud Operations Team Lead

dLocal; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading fintech company is seeking a Fraud Operations Team Lead in Madrid to oversee fraud detection and prevention activities. The role requires strong leadership skills and extensive experience in Fraud Prevention, with a focus on data analysis and team management. The ideal candidate will have a background in Economics or Engineering, excellent SQL skills, and be fluent in English and Spanish. This position offers remote work flexibility and opportunities for professional growth.

Servicios

Remote work flexibility

Learning & development opportunities

Referral bonus program

Language classes

Formación

• Extensive experience in Fraud Prevention.
• Proven track record in leading teams effectively.
• Experience managing Fraud KPIs and SLAs.

Responsabilidades

• Leading Fraud Operations across APAC and EMEA, managing analyst hubs.
• Analyzing complex data to solve challenges.
• Collaborating with payment processors and stakeholders.

Conocimientos

Fraud Prevention expertise

SQL proficiency

Analytical skills

Team leadership

Fluent in English

Fluent in Spanish

Educación

Bachelor’s degree in Economics, Engineering, Statistics, or related field

Master’s degree in relevant field

Herramientas

Python

Descripción del empleo

Overview

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be part of an amazing global team that works in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, you will thrive in our team.

What’s the opportunity?

We are seeking a Fraud Operations Team Lead to join our Fraud Prevention team. The successful candidate will lead a team responsible for detecting and reporting issues, driving corrective actions, and ensuring accurate technical merchant support on fraud-related requirements.

What will I be doing?

• Leading Fraud Operations across APAC and EMEA, managing analyst hubs and diverse work cells.
• Coordinating closely with the LATAM FraudOps team to ensure global alignment.
• Analyzing complex data, solving challenging problems, and making informed decisions with limited information.
• Overseeing alert monitoring, fraud pattern detection, and process/platform optimization.
• Driving AI-based automation initiatives to enhance efficiency and scalability.
• Tracking and reporting fraud-related statistics and metrics.
• Maintaining and reviewing fraud incident reports and related analyses.
• Ensuring all chargeback processes comply with regulatory standards, fostering strong merchant and partner relationships.
• Reporting on fraudulent vs. service-related chargebacks, actions taken, and results achieved.
• Collaborating with payment processors and external stakeholders.
• Compiling and presenting data from multiple databases to produce actionable metrics and reports.

What skills do I need?

• Bachelor’s degree in Economics, Engineering, Statistics, or a related field.
• Master’s degree in a relevant field is a strong plus.
• Extensive experience in Fraud Prevention.
• Proven track record in leading teams effectively.
• Strong expertise in working with large datasets; SQL proficiency is required. Knowledge of Python or other programming languages is a plus.
• Excellent analytical skills with a passion for pattern detection and problem-solving.
• Highly motivated, proactive, and a strong team player.
• Experience managing Fraud KPIs and SLAs.
• Fluency in English and Spanish (spoken and written).

What do we offer?

• Remote work: work from anywhere or one of our offices around the globe!
• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you\'ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• *For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, LinkedIn, Instagram, and YouTube for more about dLocal!