Fraud Activity Agent (Spanish-speaking) - Onsite - BM01

Concentrix; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development program

Barcelona office location

Descripción de la vacante

Concentrix in Barcelona is seeking a Fraud Activity Agent (Spanish-speaking) to join our onsite team. You will investigate suspicious fraud cases, collect documentation, and manage cases within set timelines to ensure timely resolution.

Ideal candidates are bilingual in Spanish and English, with strong customer service, problem-solving, and OS-tool knowledge. We offer full training, career development, and an inclusive workplace.

Formación

• Bilingual in Spanish and advanced English.
• Strong interpersonal skills including active listening, empathy, and adaptability.
• Advanced customer service and conflict resolution abilities.
• Skilled in troubleshooting and resolving complex, non-standard issues.
• Provides clear root-cause analysis and insights.
• Proficient with extended tools and operational systems (e.g., CRM, parcel tracking).
• Technically proficient in OS-level topics (iOS, Android, Windows).
• Proactively identifies and leads improvement initiatives.
• Supports efficiency and optimization of service-level agreements (SLAs).
• Has access to and effectively uses extended tools.

Responsabilidades

• Initiate investigations on suspicious fraud cases using internal tools and defined macros.
• Collect and meticulously verify all necessary documentation from customers to confirm or infirm fraud.
• Manage cases within defined pending periods, ensuring timely follow-up and resolution.
• De-escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures.

Conocimientos

Spanish language

English proficiency

Customer service

Conflict resolution

OS knowledge

Root-cause analysis

CRM tools

Troubleshooting

Process improvement

Active listening

Herramientas

CRM systems

Parcel tracking

OS knowledge (iOS/Android/Windows)

Descripción del empleo

Fraud Activity Agent (Spanish-speaking) - Onsite - BM01

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as aFraud Activity Agentin Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As aFraud Activity Agenton our team, you will:

• Initiate investigations on suspicious fraud cases using internal tools and defined macros. - Collect and meticulously verify all necessary documentation from customers to confirm or infirm fraud.
• Manage cases within defined pending periods, ensuring timely follow-up and resolution.
• De-escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Spanish and advanced in English
• Strong interpersonal skills including active listening, empathy, and adaptability
• Advanced customer service and conflict resolution abilities
• Skilled in troubleshooting and resolving complex, non-standard issues
• Provides clear root-cause analysis and insights
• Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
• Technically proficient in OS-level topics (iOS, Android, Windows)
• Proactively identifies and leads improvement initiatives
• Supports efficiency and optimization of service-level agreements (SLAs)
• Has access to and effectively uses extended tools
• Possesses deep knowledge of internal processes and workflows

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full time 39 hours/week, permanent contract
• Rotative shifts between Monday - Saturday, 09:00 - 18:00
• Salary 20.000 euros gross/year + up to 2.400 euros gross/year in bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.