Fraud Activity Agent (Italian - speaking) - On-site BM01

Concentrix Limited Company; Barcelona; Presencial; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

A global technology and services leader in Barcelona seeks a Fraud Activity Agent (Italian-speaking) to investigate suspicious activities and handle high-risk cases. Ideal candidates should have strong analytical skills and experience in fraud-related roles. The position offers a full-time contract, a salary of €20,000 gross annually, and performance bonuses up to €2,400. Join our innovative team today!

Servicios

Career development program

Fully paid training

Great office location

Formación

• At least 6 months of experience in a fraud-related role.
• Consistently met or exceeded KPIs in previous roles.
• Understand OS-level technical systems.

Responsabilidades

• Investigate and verify suspicious activity.
• Collect and validate documentation submitted by customers.
• Maintain accurate case records.

Conocimientos

C1 level of Italian

Advanced English skills

Analytical skills

Problem solving

Interpersonal skills

Herramientas

CRM systems

Operational tools

AI tools

Descripción del empleo

Fraud Activity Agent (Italian - speaking) - On-site BM01

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Fraud Activity Agent (Italian - speaking) - On-site BM01

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Job Title

Fraud Activity Agent (Italian - speaking) - On-site BM01

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Job Title

Fraud Activity Agent (Italian - speaking) - On-site BM01

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (on-site) , you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Fraud Activity Agent on our team, you will :

• Investigate and verify suspicious activity using internal tools and predefined processes
• Collect, review, and validate documentation submitted by customers to assess potential fraud
• Resolve high-risk cases within established timelines, ensuring prompt and accurate action
• Monitor pending cases and take follow-up action if documentation is not received within the required 14-day window
• Maintain accurate case records and ensure adherence to internal protocols and SLA requirements
• Communicate effectively and professionally in sensitive or escalated cases
• Apply deep knowledge of marketplace processes, fraud indicators, and root-cause insights to prevent and mitigate risk
• Proactively identify areas for improvement in fraud prevention workflows and share recommendations
• Uphold a high standard of professionalism, autonomy, and judgment in handling high-impact cases

Your Qualifications

We embrace our game-changers with open arms — people from diverse backgrounds, who are curious and willing to learn. Your talent for analysis, communication, and critical thinking will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

Have a C1 level of Italian and advanced English skills

Have at least 6 months of experience in a fraud-related or back-office support role within a digital marketplace environment

Consistently met or exceeded KPIs in previous roles

Have no disciplinary actions on your record and maintain professional integrity

Possess excellent interpersonal skills including active listening, empathy, and adaptability

Are experienced in handling complex or escalated customer interactions with professionalism

Are a strong problem solver who uses tools like knowledge bases, search engines, and AI efficiently

Demonstrate autonomy, accuracy, and attention to detail in every task

Understand OS-level technical systems (iOS, Android, Windows) and can explain them clearly

Are proficient with operational tools such as CRMs and shipment tracking systems

Thrive under pressure, make well-reasoned decisions independently, and bring root-cause thinking to investigations

Take initiative to drive improvements and share best practices with your team

Are reliable, punctual, and uphold a positive and professional work ethic

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply.

What’s In It For You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

Full-time 39 hours / week contract

Salary : 20,000 euros gross / year + up to 2,400 euros gross / year in bonus

Great office location in Barcelona

Fully paid training about the company and the project you’ll be working on

Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location :

ESP Barcelona - C / de la Selva de Mar, 129

Language Requirements

Time Type :

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Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

IT Services and IT Consulting

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