Foundations & Knowledge Management Analyst (Hybrid)

team.blue; Barcelona; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

team.blue is seeking a Business/Technical Analyst, Foundations & Knowledge Management to shape the knowledge foundation and its integrations. You will translate business needs into clear technical requirements, analyse data and systems, and help test and improve the solutions that feed AI customer care.

Located near one of our European offices, this hybrid role requires strong analytical skills, stakeholder management and the ability to translate requirements into actionable work for technical

Formación

• 3+ years as Business/Technical Analyst or similar hybrid role.
• Experience analysing data, systems and processes to identify issues and root causes.
• Ability to translate business requirements into technical solutions.
• Experience eliciting requirements, user stories, process maps and acceptance criteria.
• Hands-on testing experience and ability to design tests.
• Comfortable with low-code/workflow platforms and configuration changes.
• Strong analytical and stakeholder management skills.
• Excellent documentation and communication skills.
• Hybrid role: located near European office.

Responsabilidades

• Gather and analyse knowledge management and integration requirements across brands and translate business needs into clear technical requirements.
• Analyse existing knowledge sources, data flows, systems and processes to identify gaps, issues and opportunities for improvement.
• Define and maintain the content model in partnership with the Foundation PM, ensuring knowledge is structured effectively for downstream systems and AI-powered customer care.
• Map knowledge sources, data flows and integration points and identify how information should flow between systems.
• Translate requirements into user stories, process flows and acceptance criteria, working closely with technical teams and stakeholders.
• Support the implementation and configuration of knowledge workflows and integrations, including making adjustments where appropriate.
• Design and execute tests, analyse results and troubleshoot issues to validate that changes improve the quality and performance of the solution.
• Work iteratively with business and technical teams to identify what works, what doesn't and how the solution can be improved.

Conocimientos

Business analysis

Data analysis

Requirements gathering

Process mapping

Test design

Low-code platforms

Stakeholder management

Documentation

Communication

Herramientas

KM platforms

CMS platforms

APIs

Descripción del empleo

team.blue is seeking a Business/Technical Analyst, Foundations & Knowledge Management to shape the knowledge foundation and its integrations. You will translate business needs into clear technical requirements, analyse data and systems, and help test and improve the solutions that feed AI customer care.

Located near one of our European offices, this hybrid role requires strong analytical skills, stakeholder management and the ability to translate requirements into actionable work for technical