FO Agent Trainee Service Contracts SveDan

Mercedes-Benz Group Services Madrid; San Sebastián de los Reyes; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

Mercedes-Benz Group Services Madrid is seeking a motivated FO Agent Trainee for a 12-month internship in Customer Operations. The role involves various responsibilities including client and supplier communication, managing incidents, and ensuring satisfaction rates. Applicants should hold a degree in Business Administration or Tourism, and have strong communication skills. This internship offers flexible start dates and 30 days of paid holidays.

Servicios

30 days of paid holidays

Company-provided training

Formación

• Bachelor's degree in Business Administration or Tourism is required.
• Basic proficiency in SAP and MS Office, especially Excel.

Responsabilidades

• Reception of client and supplier calls; managing incidents in AP/AR.
• Creating and updating supplier information in SAP.
• Performing account analysis and handling dunning letters.

Conocimientos

Communication

Problem-solving

Interpersonal skills

Resilience

Flexibility

Negotiation

Educación

Degree in Business Administration

Degree in Tourism

Herramientas

SAP/FI

MS Office

Descripción del empleo

FO Agent Trainee Service Contracts SveDan

MBGSM is characterized by being an agile and pioneering company. We are looking for motivated individuals who share our corporate values and wish to grow in an international environment, contributing to various areas of the company.

We are seeking new talent to join our Customer Operations department!

Key Responsibilities:

1. Reception of client and supplier calls (approximately 20 calls a day).
2. Transfer calls to an automatic satisfaction survey (target: at least 50% completion rate and client/supplier satisfaction of 4.3/5).
3. Responding to client and supplier emails.
4. Managing incidents in AP/AR and MPC via email, phone, and e-Ticketing.
5. Following up on incidents through Phone-Ticket within 48 hours.
6. Creating and updating supplier information in SAP using e-Ticketing (within 48 hours).
7. Managing rejected invoices within 24 hours.
8. Performing account analysis for clients and suppliers.
9. Handling dunning letters and legal cases.
10. Executing client dunning via Cofico and making calls for unpaid debts.
11. Performing duties on holidays when required and approved by the team leader beforehand.

Qualifications

Education:

• Degree in Business Administration or Tourism.

IT Skills:

• Basic proficiency and some experience in SAP/FI.
• Basic proficiency and experience in MS Office tools, especially Excel.

Languages and Skills:

• Excellent oral and written communication skills.
• Problem-solving and critical thinking skills.
• Ability to collaborate across teams to achieve shared goals.
• Strong interpersonal skills.
• High standards for quality and performance.
• Resilience and ability to work under pressure.
• Proactive and flexible to adapt to new tasks and changes.
• Client and supplier-focused approach.
• Willingness to face challenges effectively and meet objectives.
• Methodical and organized.
• Results-oriented and capable of multitasking.
• Persuasive, determined, with negotiation skills and high energy levels.

Internship Conditions:

• 12-month internship with potential for semi-attendance; residence in Madrid is required.
• 35 hours/week, with availability for morning and afternoon shifts from 8:00 to 16:00.
• Flexible start date.
• Company-provided or university-aligned training and agreement.
• 30 days of paid holidays.

WE LOOK FORWARD TO YOUR PROFILE!

Thank you!

Seniority Level: Internship

Employment Type: Internship

Job Function: Customer Service