(fluent German & English) Customer Support Consultant, banking (remotely)

SupportYourApp; Murcia; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading support-as-a-service company is looking for a Customer Support Consultant to join their team. In this role, you will provide exceptional support via emails and calls, manage partner requests, and work collaboratively with internal teams. The ideal candidate should have strong English and German skills, experience in customer support, and a reliable attitude towards handling sensitive information. This opportunity offers a fixed schedule and the possibility to work fully remote.

Servicios

Fixed schedule: 9 AM – 6 PM CET

Opportunity to work fully remote

Paid intensive training

Good bonuses for referring friends

Work‑life balance

Formación

• Experience in banking or financial services is a plus.
• Reliability when handling sensitive information is essential.
• A personal laptop with at least 8 GB of RAM and stable internet is required.

Responsabilidades

• Provide exceptional customer support via emails and calls.
• Manage partner requests according to tasks.
• Collaborate with internal teams for efficient issue resolution.

Conocimientos

Excellent English skills (C1)

Excellent German skills (C1)

Experience in customer support

Analytical and research skills

Strong attention to detail

Positive attitude

Herramientas

Zendesk

Jira

Descripción del empleo

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Provide exceptional customer support via emails and calls
• Manage partner requests according to assigned tasks
• Handle account services, data updates, identification issues, and account closures
• Maintain clear and structured case documentation
• Collaborate with internal teams to ensure efficient issue resolution
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

• Excellent English and German skills (C1 for both spoken and written)
• Experience in customer support
• Background in banking or financial services
• Analytical and research skills
• Strong attention to detail and reliability when handling sensitive or legal information
• Positive and responsible attitude
• Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)

Will be a great plus:

• Proficiency in using Zendesk and Jira

Benefits and Perks:

• Fixed schedule: 9 AM ­– 6 PM CET
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are:

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.