(Fluent English, logistics) Customer Support Consultant (Córdoba, remotely)

SupportYourApp; Córdoba; A distancia; USD 25.000 - 45.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Product Support Consultant to join its dynamic team. In this role, you'll provide exceptional customer support while working in a fully remote, multicultural environment. You'll have the opportunity to build lasting relationships with clients, utilize cutting-edge technology, and develop your skills in a supportive atmosphere. The company values work-life balance and offers a fixed schedule, competitive compensation in USD, and a range of benefits designed to promote personal growth. If you're passionate about customer happiness and thrive in a fast-paced setting, this is the perfect opportunity for you.

Servicios

Fixed Schedule (Monday to Friday)

Fully Remote Work

Inclusive International Environment

Good Bonuses for Referrals

Paid Intensive Training

Work-Life Balance

Responsive Management

Opportunities for Self-Development

Formación

• Excellent English skills (C1) required for communication.
• Experience in customer support role is essential.

Responsabilidades

• Provide exceptional customer support via calls, chats, and emails.
• Build long-lasting relationships with customers.

Conocimientos

English (C1)

Customer Support Experience

Analytical Skills

Problem-Solving Mindset

Positive Attitude

Herramientas

CRM Systems

Descripción del empleo

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written)
• Experience in customer support role in a start-up environment is a must
• Background in the field of logistics
• Analytical and research skills
• Strong problem-solving mindset
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday to Friday, 11 AM–8 PM, Argentina time
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.