First Line Support | German Speaking

To Be Connected; Madrid; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

To Be Connected is seeking First-Line Support Agents in Jávea. This role involves providing customer support by phone for IT-related queries in German, French, and Spanish. No specific IT knowledge is required as thorough training will be provided. Flexible work hours are available in a lively international environment.

Formación

• Ability to communicate easily and correctly.
• Sufficient knowledge to use a computer.
• No specific IT knowledge necessary; training provided.

Responsabilidades

• Help customers by telephone quickly and effectively.
• Assist in first-line support for the service desk.
• Work alongside colleagues in a scheduled shift environment.

Conocimientos

Communication

German

French

Spanish

Descripción del empleo

Are you looking for a challenging, flexible job in Jávea or the immediate vicinity? Then working at To Be Connected might be something for you. For our international Service Desk, where the working language within the company is English, we are looking for German, French, and Spanish-speaking first-line support agents.

About To Be Connected

To Be Connected is a Dutch family business that has been involved in IT services for retail chains since 2007. Our customers contact our Service Desk as soon as the cash register or peripherals are not functioning optimally.

Your Role

You will help these customers by telephone as quickly as possible. Specific IT knowledge is not necessary for this role, but it is important that you can communicate easily and correctly. It is sufficient if you know how to use a computer; you will learn the rest during your training period at To Be Connected.

Additional Information

Visit our website: for more information about our company.

Work Schedule

The First-Line Service Desk position at To Be Connected is open 7 days a week, during hours when our customers' shops are also open. The position is for candidates who want to work between 32-40 hours per week, with 8-hour shifts within the To Be Connected schedule. Shifts vary weekly, with three different shifts per day that you may be assigned to. You will work alongside your other first-line colleagues from our new office, located in the Beach Trade Center Jávea, within walking distance of the beach.

Application Process

If you wish to apply for the first-line support agent position, please send your application including your CV by email to:

The application process will be handled immediately, and the start date is as soon as possible. Candidates will work based on a Spanish contract, so having an NIE number is a requirement.