First Line Support | German Speaking

To Be Connected; Elche; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

To Be Connected is seeking German, French, and Spanish-speaking first-line support agents for their Service Desk. This role involves assisting customers over the phone and requires strong communication skills, with training provided during onboarding. Candidates should be ready to work flexible shifts, around 32-40 hours per week, in Jávea.

Formación

• Good communication skills are essential.
• Basic computer skills are sufficient.

Responsabilidades

• Assist customers over the phone quickly.
• Work flexible shifts based on customer service hours.

Conocimientos

Communication

Descripción del empleo

Are you looking for a challenging, flexible job in Jávea or the immediate vicinity?

Then working at To Be Connected might be a great opportunity for you.

We are seeking German, French, and Spanish-speaking first-line support agents for our international Service Desk, where the working language is English.

About To Be Connected

To Be Connected is a Dutch family business involved in IT services for retail chains since 2007. Our customers contact our Service Desk when their cash registers or peripherals are not functioning properly.

Your role is to assist these customers over the phone as quickly as possible.

Specific IT knowledge is not required, but good communication skills are essential.

Basic computer skills are sufficient to start; further training will be provided during your onboarding.

Visit: for more information about our company.

The First-Line Service Desk Position

Our Service Desk operates 7 days a week during the hours when our customers' shops are open.

This position is for candidates interested in working between 32-40 hours per week.

You will work 8-hour shifts within our schedule, with shifts varying weekly. Each day has three different shifts you may be assigned to.

You will work alongside your colleagues from our new office located in the Beach Trade Center Jávea, within walking distance of the beach.

How to Apply

If you are interested in the first-line support agent position, please send your application including your CV by email to:

Applications will be processed promptly, and the start date is as soon as possible.

Candidates will work under a Spanish contract, so an NIE number is required.