First Line Support | German Speaking

To Be Connected; Badajoz; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

A leading family-run business in IT services seeks first-line support agents in Jávea. This role offers flexibility with varied shifts and training provided. Successful candidates will assist customers primarily in German, French, or Spanish, ensuring effective communication and support.

Formación

• Fluent in German, French, or Spanish.
• No specific IT knowledge required; basic computer skills are sufficient.
• Ability to communicate effectively and correctly.

Responsabilidades

• Provide telephone support to customers for IT-related issues.
• Assist with troubleshooting and guide customers as needed.
• Work flexible hours including weekends in an office environment.

Conocimientos

Communication

Customer Service

Basic IT skills

Descripción del empleo

Are you looking for a challenging, flexible job in Jávea or the immediate vicinity? Then working at To Be Connected might be something for you. For our international Service Desk, where the working language within the company is English, we are looking for German, French, and Spanish-speaking first-line support agents.

About To Be Connected

To Be Connected is a Dutch family business that has been involved in IT services for retail chains since 2007. Our customers contact our Service Desk as soon as their cash register or peripherals are not functioning optimally.

Your Role

Your task is to help these customers by telephone as quickly as possible. Specific IT knowledge is not necessary for this role, but it is important that you can communicate easily and correctly. In principle, knowing how to use a computer is enough; you will learn the rest during your training period at To Be Connected.

Additional Information

Visit our website for more information about our company.

Position Details

The First-Line Service Desk position at To Be Connected is open 7 days a week, during the hours that our customers' shops are open. The position is for candidates who want to work between 32-40 hours per week, with 8-hour shifts within our schedule. Shifts vary weekly, and each workday has three different shifts you may be assigned to. You will work alongside your colleagues from our new office, located in the Beach Trade Center Jávea, within walking distance of the beach.

How to Apply

If you wish to apply for the position of first-line support agent, please send your application including your CV by email to:

The application process will be handled immediately, and the start date is as soon as possible. Candidates will work based on a Spanish contract, so having an NIE number is a requirement.