First Line Analyst with Portuguese and Spanish

Computacenter; Barcelona; Híbrido; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A leading independent technology partner is seeking a Service Desk professional in Barcelona. The role involves resolving IT issues, supporting users across Europe, and maintaining high customer satisfaction. Enjoy remote work, a supportive environment, and career development opportunities.

Servicios

Remote work 80% of the time

Ticket restaurant benefit (€1100 per year)

Private health insurance after 6 months

Free online language classes

Fully paid training

Formación

• Advanced level of Portuguese, Spanish, and English required.
• Positive, proactive attitude and problem-solving skills needed.

Responsabilidades

• Answering and supporting queries via tools, phone, and email.
• Resolving IT issues faced by partners during office work.
• Documenting and logging calls in the ticketing system.

Conocimientos

Problem-Solving

Communication

Teamwork

Educación

Advanced level of Portuguese

Advanced level of Spanish

Advanced level of English

Descripción del empleo

Location: Spain - Barcelona | Job-ID: 213530 | Contract type: Permanent | Business Unit: Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers source, transform, and manage their IT infrastructure to enable digital transformation, supporting users and their businesses worldwide.

In Spain, we operate as a Global Service Desk. We tailor IT knowledge and services, assisting employees and business partners of our customers by providing practical solutions to their IT problems.

The main responsibilities of this role include collaborating with different IT support teams and communicating with users to resolve their IT issues effectively.

Your daily tasks will be:

• Answering and supporting queries via tools, phone, and email, maintaining daily contact with users across Europe
• Resolving IT issues faced by our partners during office work
• Documenting and logging calls in the ticketing system
• Delegating unresolved problems to appropriate teams
• Maintaining and enhancing customer satisfaction levels
• Communicating with team members and different departments

What do we offer you?

• Remote work 80% of the time, with 4 days/month on-site
• Full-time contract, 39 hours/week
• Rotative schedule: Monday-Friday, 07:00-19:00
• Starting date: 1st of July
• Ticket restaurant benefit (€1100 per year)
• Private health insurance with Sanitas after 6 months
• Annual gross salary of €20,535.87
• An international environment that values support and respect
• Access to VIP District discounts (gyms, restaurants, car wash, etc.)
• Opportunities for career development and leadership programs
• Free online language classes (German, French, Spanish, English)
• Fast recruitment process
• Fully paid training

You are the ideal candidate if:

• You have an advanced level of Portuguese, Spanish, and English
• You are interested in learning about IT
• You possess a positive, proactive attitude and enjoy problem-solving
• You have logical thinking skills and enjoy helping others resolve issues
• You have excellent communication skills and a customer-focused mindset
• You enjoy teamwork
• You are punctual and respect schedules

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 15,000 employees worldwide. We support our clients through digital transformation, serving corporate and government sectors across more than 70 countries and supporting over 4.2 million users via our Global Service Desk in 30 languages.

Our work environment is dynamic, international, and informal, with flexible schedules and opportunities for professional and personal growth. We foster a community feeling where everyone belongs.

Interested in joining a company that values community?

We’re growing. We’re hiring. We encourage. We empower. We support.

#CCwinningtogether