First Line Analyst with Portuguese and Italian

Computacenter; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

A leading independent technology partner is seeking a Service Desk professional in Barcelona. You will assist users with IT issues, ensuring high customer satisfaction. The role includes remote work flexibility and a supportive community environment.

Servicios

Remote work 80% of the time

Private health insurance

Ticket restaurant benefit

Free online language classes

Career development and leadership programs

Formación

• Advanced level of Portuguese, Italian, and English required.
• Interest in learning about IT.

Responsabilidades

• Answering support queries via tools, phone, and email.
• Resolving IT issues that occur during office work.
• Documenting and logging calls in the ticketing system.

Conocimientos

Communication

Problem-Solving

Logical Thinking

Descripción del empleo

Location: Spain - Barcelona | Job-ID: 213531 | Contract type: Permanent | Business Unit: Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers source, transform, and manage their IT infrastructure to facilitate digital transformation, enabling users and their businesses worldwide.

In Spain, we operate a Global Service Desk. We tailor IT-related knowledge and services, assisting every employee and business partner of our customers as individuals by finding practical solutions to their IT problems.

The main responsibilities of this role include working with members of different IT support teams and communicating with users to find practical solutions to their IT issues.

Your daily tasks will be:

1. Answering support queries via tools, phone, and email, maintaining daily contact with users across Europe.
2. Resolving IT issues that occur during office work.
3. Documenting and logging calls in the ticketing system.
4. Delegating unresolved problems to appropriate teams.
5. Maintaining and improving customer satisfaction levels.
6. Communicating with team members and different departments.

What do we offer you?

1. Remote work 80% of the time, with 4 days/month on-site.
2. Full-time contract (39 hours/week).
3. Schedule: rotating, Monday-Friday 07:00-19:00.
4. Starting date: 1st of July.
5. Ticket restaurant benefit (€1100 per year).
6. Private health insurance with Sanitas after 6 months.
7. Annual gross salary of €20,535.87.
8. International environment fostering support and respect.
9. Access to VIP District discounts (gym, restaurants, car wash, etc.).
10. Career development and leadership programs.
11. Free online language classes (German, French, Spanish, English).
12. Fast recruitment process.
13. Fully paid training.

You are the ideal candidate if:

1. You have an advanced level of Portuguese, Italian, and English.
2. You are interested in learning about IT.
3. You possess a positive, can-do attitude and enjoy problem-solving.
4. You have logical thinking skills and enjoy helping others resolve issues.
5. You have outstanding communication skills and a customer-focused mindset.
6. You enjoy working in a team.
7. You respect schedules and are punctual.

About us

Computacenter is a leading independent provider of IT infrastructure services, with approximately 15,000 employees worldwide. We support our international clients in their digital transformation journeys, serving corporate and government sectors in over 70 countries, speaking 30 languages, and supporting around 4.2 million users through our Global Service Desk.

Our service desk locations offer a dynamic, international, and informal work environment with flexible schedules and opportunities for professional and personal growth. Our supportive community fosters a sense of belonging and shared purpose.

Interested in joining a company with a strong community ethos? We’re growing, hiring, encouraging, empowering, and supporting our team.

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